CRM Executive
4 days ago
- Handle all customer interactions for sales and service.
- Manage customer calling, follow-ups, appointment scheduling, and feedback collection.
- Attend and assist walk-in customers at the showroom and ensure a smooth customer experience.
- Work on the VAAHAN Portal for registration-related tasks, documentation, and updates.
- Coordinate with the sales team for insurance processing, policy renewal, and claim-related support.
- Maintain customer records, prepare daily reports, and update CRM systems.
- Resolve customer queries promptly and ensure high customer satisfaction.
- Support after-sales follow-ups and coordination with concerned departments.
Requirements:
- Minimum 1–2 years of experience in CRM/Customer Handling in the automobile industry.
- Knowledge of VAAHAN Portal is mandatory.
- Familiarity with motor insurance process (new, renewal, endorsements).
- Good communication skills and a customer-friendly attitude.
- Ability to maintain records, follow processes, and handle customer escalations.
- Proficiency in MS Office (Excel, Email drafting).
Job Type: Full-time
Pay: Up to ₹15,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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