Assistant Manager Customer Development
3 days ago
Title: Assistant Manager Customer Development (Ecommerce)
Location:
Jalan Buroh, SG, SG
Global Business Unit: CG
Job Function: Information Technology
Requisition Number: 193548
Description
Job Summary
Manage product listings, budget/sales, promotions on ecommerce platforms (redmart/shopee/FPonline, etc) in Singapore for assigned brand and product ranges.
Note : Office will relocate to Lorong Chuan at the end of 2025.
General Responsibilities
- Responsible for eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service
- Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces (via enabler)
- Contribute to the optimization of eCommerce content and design
- Assist in financial reconciliation and clear invoices in a timely fashion to ensure healthy AR and AP balances
- Manages trade claims recovery from clients to minimize credit issues
- Liaise with key enablers, build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
- Bi-monthly performance updates, key areas for improvement and forward plans.
- Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
- Manage inventory (ensure high fulfillment rate with customers) promotional mechanisms (e.g. discounts activation, vouchers etc)
- Work closely with internal support functions to ensure ecommerce customers are competitive, promotions and new launch to be executed in a timely manner and stock fulfillment to achieve GMV and net sales targets (Internal Stakeholder management)
- Any other ad-hoc tasks and duties as required
Skills And Knowledge
- Possess strong analytical and problem-solving skills
- Competent in Microsoft Office applications
Soft Skills
- Dynamic, self-motivated with excellent interpersonal, communication and presentation skills
- Possess strong negotiation skills
- Ability to multi-task and prioritize well
Education
- Degree in business related disciplines
Work Experience
- At least 1 year of relevant working experience, preferably from eCommerce enabler/platform/brand such as Shopee, Redmart, Foodpanda etc.
Requisition Number: 193548
Job Function: Information Technology
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