Food and Beverage Manager

46 minutes ago

Bengaluru, Karnataka, India JW Marriott Bengaluru Prestige Golfshire Resort & Spa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Leading Food and Beverage Team


• Manages the Food and Beverage departments (not catering sales).


• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Oversees all culinary, restaurant, beverage and room service operations.


• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.


• Provides excellent customer service to all employees.


• Responds quickly and proactively to employee's concerns.


• Provides a learning atmosphere with a focus on continuous improvement.


• Provides proactive coaching and counseling to team members.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Monitors and maintains the productivity level of employees.


• Develops specific goals and plans to prioritize, organize, and accomplish work.


• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.


• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service


• Provides excellent customer service.


• Responds quickly and proactively to guest's concerns.


• Understands the brand's service culture.


• Drives alignment of all employees, team leaders and managers to the brand's service culture.


• Sets service expectations for all guests internally and externally.


• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.


• Verifies all banquet functions are up to standard and exceed guest's expectations.


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Serves as a role model to demonstrate appropriate behaviors.


• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Conducts performance reviews in a timely manner.


• Promotes both Guarantee of Fair Treatment and Open Door policies.


• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.


• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.


• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

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