Technical Support Specialist

2 hours ago

Vadodara, Gujarat, India Etech Global Services Full time ₹ 35,000 - ₹ 50,000 per year
  • 1-3 years experience in a technical support function
  • ● SaaS environment and experience is highly preferred
  • ● Confident working in the Pacific Time Zone is highly preferred
  • ● Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
  • ● Bachelor's degree or commensurate combination of education and experience
  • ● Ability to analyze and troubleshoot in order to resolve problems quickly andcost-effectively
  • ● Ability to communicate clearly with team members and clients
  • ● Excellent interpersonal, verbal, and written communication skills, with emphasis onphone, email, and online communications
  • ● Collaborate with development, product management, and customer onboardingfunctions in order to care for customers efficiently and effectively
  • ● High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
  • ● Self-starter with solid organizational and planning skills
  • ● Proficiency in Excel fundamentals is a plus
  • ● Accounting & Audit knowledge is a plus
  • ● Open-minded and willing to learn

Job Type: Full-time

Pay: ₹25, ₹50,000.00 per month

Benefits:

  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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