Collaboration Ops Engineer

3 days ago


Bengaluru, Karnataka, India Millennium Full time US$ 3,00,000 - US$ 9,00,000 per year
Collaboration Ops Engineer

The Collaboration and Productivity team at Millennium manages e-mail, chat, mobility and M365 services globally.  We are looking for a strong consultant candidate to provide operational and administrative support for our services with a strong focus on automation.  Must be able to work in a fast paced, ever changing environment both independently and in a team setting.

Principal Responsibilities:

  • Provide operational and administrative support for the Collaboration infrastructure

  • Monitor and analyze system health, capacity and performance

  • Leverage ServiceNow to fulfill end user requests and resolve incidents

  • Work closely with various teams and vendors to troubleshoot issues

  • Analyze and improve processes through automation and workflows

  • Collaborate with the global infrastructure teams on projects, new services and features

  • Review and document existing infrastructure and procedures

  • Assist with escalation support for business critical systems

Qualifications

  • Experience with M365 services (Azure AD, Exchange Online, OneDrive, Sharepoint Online)

  • Experience with MDM and MAM (Microsoft Intune, Blackberry UEM)

  • Experience with Mobile Application Development on IOS and Android

  • Experience with MS Intune mobile SDKs and MS App Proxy

  • Experience with mobile third-party application management

  • Minimum three years operations experience with Microsoft Exchange 2016/2019/SE

  • Broad knowledge of Windows Server administration, network design, storage, load balancing

  • PowerShell scripting skills

  • Operates with moderate supervision and exercises independent judgement in problem resolution 

  • Excellent analytical and problem solving skills

  • Strong communication and interpersonal skills

  • Good team player willing to learn and participate with other


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