Lead Functional Consultant, Professional Services(Delhi Region)

3 days ago

Pune, Maharashtra, India Icertis Full time ₹ 8,00,000 - ₹ 24,00,000 per year
Responsibilities


•    Understand how the ICI product works and how it is used by customers.

•    Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.

•    Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.

•    Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.

•    Provide technical & functional expertise, guidance, mentorship to team members.

•    Follow and contribute to defined CRM processes to manage customer requests efficiently.

•    Role may involve travel to customer locations.

Qualifications


• years previous experience in an Application Support/Functional Consultant role.

•    Should have completed one full/partial implementation cycle on functional requirement from discovery to delivery of the requirement.

•    Willingness to work in rotational shifts.

•    Excellent communication and customer handling skills.

•    Exposure to Windows Azure and Cloud Computing will be an added advantage.

•    Deep understanding of customer support processes and tools. Ability to follow defined processes.

•    The ability to coordinate, follow up, follow through and drive issues to closure proactively.

•    The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers requirements.


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