Assistant Manager

2 weeks ago

Delhi, Delhi, India Max Healthcare Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process.
  • To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.
  • To effectively implement policies, procedures through Front Office personnel.
  • To daily supervise front office services and staffing.
  • To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
  • To ensure efficient functioning of Front Office personnel/ processes/ systems.
  • To ensure FO Team awareness and readiness for emergency patient handling roles.
  • To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
  • To coordinate with medical staff and other departments on behalf of Front Office Team.
  • To conduct & coordinate training programs for front office team.
  • To be well groomed, punctual & adhere to company policies and practices.
  • To have complete orientation of QMS and EMS system of Hospital.
  • To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
  • To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
  • To comply with patient safety policy.
  • To ensure safe utilization of equipment and proper waste disposal system.
  • MCI, hospital and nursing homes.

Preferred candidate profile

Graduate of PG Hospital Management.

6 to 10 years of Healthcare experience

Must have handle the Hospital Front Office Operations

Should have Team Handling Experience

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