ServiceNow ITOM

6 days ago

Bengaluru Chennai Hyderabad, India Fujitsu Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role and Accountabilities:This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.Candidates will be experienced in leading ServiceNow engagements end to end, 

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

•Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.

•Work closely with a team of architects, SMEs, process consultants in end to end implementations

•Migration of data and process from legacy tools to ServiceNow, such as BMC Remedy.

•Configure and build integrations with SCCM, SCOM, SAP, Workday, etc.

•Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.

•Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.

•Define business problems/opportunities with constraints, goals, budgets and timelines.

•Communicate technical problems and solutions to both technical and non-technical audiences.

•Ability to convey complex technical concepts in understandable business terms

Consults with business analyst/project manager to develop appropriate technical solutions.

•Document and gain acceptance / approvals of selected final solutions.

•Execute technical solutions in capacity as a Sr. consultant.

•Contribute to the development of Fujitsu IP solutions in ServiceNow.

•Coach and advise other Developers.

Qualifications

Skills and Experience Requirements:

•Bachelor's degree with at least 5 years of ServiceNow design and development experience

•Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps.

•Experience developing ServiceNow solutions and technical design documents from business requirements.

•Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.

•Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)

•Experience developing, implementing, and maintaining large-scale applications and systems.

•At least two full lifecycle ServiceNow implementations in the role of a lead consultant.

•Must have strong requirements gathering experience.

•Programming expertise in Java, JavaScript or other functional programming languages

•Demonstrated understanding of ITIL practices

•Excellent written and oral communication skills.

Skills and Certifications

•ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines

•ITIL v3 certification

•Excellent analytical and problem-solving skills

•Excellent verbal and written communication skills

•Strong presentation development and Customer Presentation skills

•Successful teamwork experience & demonstrated leadership abilities

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