Senior Manager, FCCS Technical Support

Job Description

Senior Manager, FCCS Technical Support

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. 

Role Overview:

As a Technical Product Manager, you will be responsible for supporting and managing financial consolidation systems which is used for consolidating company financial statements. You will collaborate with business teams and other technical teams to ensure that the consolidation system (FCCS) and its supporting infrastructure is up and running all the time. Essential skills include a strong technical background, proficiency in project management methodologies (Agile, Scrum), and excellent organizational abilities and strong technical and functional knowledge on finance systems in Account to Report.

What will you do in this role:

• Day to day support of FCCS system as part of month end, quarter end and year end close.
• Monitoring batches, consolidations and backups to ensure the processes are run without fail and inform businesses for any issues and address the failures in timely manner.
• Up to date with latest patch notes and test out new features, bug fixes as part of monthly release.
• Perform monthly regression testing to ensure patch testing is done successfully without any issues and capture the results. Perform additional testing for any bug fixes in the patch or raise Service Request with Oracle Support for any new bugs or issues.
• Timely follow-up with Oracle support on open Service Requests for issues, bugs and enhancements. Raise any new Service Requests with appropriate priority based on the severity and impact.
• Work closely with business stakeholders to gather requirements for any enhancements or changes.
• Knowledge of ITIL (Incident, problem management, Change management).
• Responsible for addressing any vulnerabilities on the integration servers used for FCCS.
• Support HFM, FDMEE and Essbase read only systems. Assist the Product Owner on the tech debt remediation on archiving these systems.
• Define, document, and execute tasks. Work in a team, actively participating in all phases of the project. Identify, assess, and manage risks effectively.
• Undertaking basic risk management activities. Maintain documentation of risks, threats, vulnerabilities, and mitigation actions.
• Provide leadership, mentorship, and guidance to project teams, fostering a culture of collaboration and excellence.
• Understand the technical aspects of the project to make informed decisions, provide guidance, and communicate effectively with the development team. This includes having a deep understanding of the technology stack, architecture, and potential technical challenges.
• Work closely with the Product Owner to prioritize and refine the product backlog, ensuring that the team focuses on delivering the most valuable features.

What Should you have:

• Bachelor's degree in information technology, Computer Science or any Technology stream. Advanced degree or PMP certification is a plus.
• 7+ years of experience in end-to-end implementation of in Oracle EPM Cloud specifically FCCS and Narrative Reporting. Experience with ARCS, Free Form and Planning cloud is a plus. Knowledge of HFM, FDMEE and Essbase is a plus but not required.
• Knowledge of finance business processes and clear understanding of close and consolidation best practices. Deep functional and technical knowledge of all aspects of Oracle FCCS (e.g., Consolidations, Intercompany Eliminations, Currency Translation) and ARCS (e.g., Reconciliation Compliance, Transaction Matching).
• Foundational understanding / experience with EPM / Cloud Security: SSO, SAML, IP Filtering, OAUTH
• Knowledge of SOX processes and reports to provide for SOX audits
• Proven experience in leading complex technical projects in a fast-paced environment.
• Strong technical background with knowledge of software development, systems integration, programming or related areas.
• Excellent organizational, leadership, and decision-making skills. Strong analytical and problem-solving abilities.
• Proficiency in project management tools (e.g., JIRA, Trello, MS Project).
• Effective communication and interpersonal skills to liaise with cross-functional teams.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. 

Who we are: 

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Asset Management, Benefits Management, Communication, Customer Experience Management, Leadership, Management System Development, Product Management, Requirements Management, Resourcefulness, Stakeholder Relationship Management, Strategic Planning, System Designs, Transition Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/12/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R371527

---