Center Manager

1 day ago

Tirur, Kerala, India Jio Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Jio is looking for an experienced
Jio Center Manager (JCM)
to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What You'll Do

  1. Deliver overall
    sales, revenue & customer acquisition targets
    for the Jio Center
  2. Oversee smooth daily operations, administration & service delivery
  3. Optimize
    productivity, resources, and cost efficiency
    of the center
  4. Ensure compliance with
    statutory, regulatory & commercial
    guidelines
  5. Manage permissions/approvals required for
    local projects & deployments
  6. Build strong relationships with
    channel partners
    to enhance throughput
  7. Drive customer retention, manage escalations & improve NPS
  8. Lead, coach & motivate cross-functional sales, service & support teams

What We're Looking For

  1. 10–14 years of experience in
    telecom, operations, sales or service leadership
  2. Strong P&L understanding with the ability to manage budgets & commercial controls
  3. Solid project management and execution capability
  4. Excellent
    team management, influencing & problem-solving
    skills
  5. Ability to work cross-functionally and manage external stakeholders
  6. Execution-focused, customer-centric, and highly accountable leader

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