Customer Service Representative(US Process)

1 day ago


Mumbai, Maharashtra, India Marctory Full time ₹ 20,00,000 - ₹ 4,00,00,000 per year

About the Role

We are looking for a proactive and customer-focused Customer Service Representative (CSR) to support our US-based clients. The role involves handling customer inquiries, resolving issues, and providing exceptional service through voice, chat, or email channels.

Key Responsibilities

  • Handle inbound/outbound calls, chats, or emails from US customers.
  • Provide accurate information regarding products, services, orders, billing, or technical issues.
  • Resolve customer complaints professionally and ensure customer satisfaction.
  • Maintain customer records by updating account information.
  • Follow communication scripts, guidelines, and SOPs.
  • Meet performance metrics such as AHT, CSAT, first call resolution, and quality.
  • Escalate complex issues to the appropriate team when necessary.
  • Work closely with team leaders and supervisors to meet daily targets.

Job Types: Full-time, Permanent

Pay: ₹200, ₹400,000.00 per year

Work Location: In person



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