Customer Service Representative(US Process)
1 day ago
About the Role
We are looking for a proactive and customer-focused Customer Service Representative (CSR) to support our US-based clients. The role involves handling customer inquiries, resolving issues, and providing exceptional service through voice, chat, or email channels.
Key Responsibilities
- Handle inbound/outbound calls, chats, or emails from US customers.
- Provide accurate information regarding products, services, orders, billing, or technical issues.
- Resolve customer complaints professionally and ensure customer satisfaction.
- Maintain customer records by updating account information.
- Follow communication scripts, guidelines, and SOPs.
- Meet performance metrics such as AHT, CSAT, first call resolution, and quality.
- Escalate complex issues to the appropriate team when necessary.
- Work closely with team leaders and supervisors to meet daily targets.
Job Types: Full-time, Permanent
Pay: ₹200, ₹400,000.00 per year
Work Location: In person
-
US Customer Service Representative
3 days ago
Mumbai, Maharashtra, India Venkatesh Natural Extracts Pvt. Ltd. Full time ₹ 28,000 per yearSalary up to 28klocation: Mulund, mumbaiminimum 1 year as a US CUSTOMER SERVICEImmediate Joinerexcellent communication skillsRole DescriptionThis is a full-time Customer Service Representative role located on-site in Mumbai. The primary responsibilities include assisting customers with inquiries, resolving service issues, managing customer accounts, and...
-
Customer Service Representative(US Process)
4 days ago
Mumbai, Maharashtra, India InvestorXplorer Full time ₹ 3,00,000 - ₹ 4,00,000 per yearJob SummaryWe are looking for an experienced Customer Service Executive who has previously worked in a US-based process and can handle customer queries with professionalism, accuracy, and empathy. The ideal candidate must be comfortable working in night shifts and skilled in communicating with US customers through voice, email, or chat.Key...
-
Customer Service Representative(US Process)
4 days ago
Mumbai, Maharashtra, India -8bb1-4eba-938f-14ba0ae904fc Full time ₹ 3,36,000 per yearJob SummaryWe are looking for an experienced Customer Service Executive who has previously worked in a US-based process and can handle customer queries with professionalism, accuracy, and empathy. The ideal candidate must be comfortable working in night shifts and skilled in communicating with US customers through voice, email, or chat.Key...
-
Customer Service Representative
4 days ago
Mumbai, Maharashtra, India af5825b8-6ad1-43c9-8200-90c9446aac9d Full time ₹ 3,00,000 - ₹ 4,00,000 per yearCompany DescriptionPlix is a vibrant community committed to transforming the way people consume plant-based superfoods, combining health and fun in innovative ways. From effervescent fizzies to delicious gummies, peanut butter, and serums, Plix offers a wide range of products aimed at promoting wellness and enjoyment. We are dedicated to providing effective,...
-
Customer Service Representative
1 day ago
Mumbai, Maharashtra, India LUZO Full time ₹ 36,00,000 per yearCompany DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...
-
Customer Service Representative
1 week ago
Mumbai, Maharashtra, India Velorynth Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves assisting customers via various communication channels, maintaining customer...
-
Customer Service Representative
1 day ago
Mumbai, Maharashtra, India KGK Group Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionEstablished in 1905 by the Kothari family, KGK Group is a global leader in the Gems & Jewellery industry with a presence in 15 countries. The group engages in sourcing, manufacturing, and distributing colored stones, diamonds, and jewelry. Over more than 110 years, KGK has built a robust presence in commercial centers worldwide, operating...
-
Customer Service Representative
2 weeks ago
Navi Mumbai, Maharashtra, India A Business Studio Full time ₹ 40,000 - ₹ 60,000 per yearCompany DescriptionA Business Studio is a trusted partner for premium outsourcing solutions, specializing in optimizing processes, improving efficiency, and driving growth for businesses in various industries. Our mission is to allow organizations to focus on their core business goals while we expertly handle their operational details. By delivering...
-
Customer Service Representative
1 week ago
Mumbai, Maharashtra, India Qode Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Service RepresentativeLocation: Remote, India (US Shift)Workplace Type: RemoteAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving...
-
Customer Service Representative
3 days ago
Mumbai, Maharashtra, India APEX INTERNATIONAL LOGISTICS LLP Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionApex International Logistics LLP is a leader in ISO tank logistics and chemical transportation, delivering safe, reliable, and customer-centric solutions across India and global markets. The company specializes in services such as ISO tank agency operations, global chemical logistics, freight forwarding, storage solutions, and more, with a...