Mystery Shopping Project Manager

4 days ago

Gurgaon, Haryana, India AtoZ Virtual Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities:

●      Project Planning: Develop comprehensive project plans that include timelines, resource needs, and key milestones.

●      Client & Shopper Communication: Serve as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle.

●      Team Coordination: Work closely with teams such as researchers, analysts, and shoppers to ensure all elements of the project are executed seamlessly.

●      Quality Control: Keep track of project progress and quality, making adjustments where needed and holding regular check-ins to ensure everything stays on course.

●      Data Review: Go through mystery shopping reports, offering actionable insights and recommendations based on findings.

●      Project Reporting: Deliver status updates and final reports to clients, emphasizing key findings and outcomes.

●      Process Optimization: Identify areas for improvement in how we conduct mystery shopping and suggest better methodologies.

Goals & Outcomes:

●      Ensure a 95% project completion rate within the first two months.

●      Grow the mystery shopper database by adding at least 100 new candidates every month.

●      Adhere to internal standards for managing project documentation and processes.

●      Ensure all reports and documentation are submitted accurately and on time.

Process Expectations:

●      Respond quickly to communication channels (Telegram, WhatsApp, Skype) with minimal delays.

●      Miss no more than 20% of incoming calls.

●      Keep the mystery shopper database up to date and accurate.

●      Provide timely, detailed reports as required.

Performance Metrics:

●      Project completion rate: 95% or higher.

●      Monthly database growth: 100+ new shoppers.

●      Adherence to communication and documentation requirements.

Requirements:

●      Proven experience in project management, preferably within the mystery shopping or market research industry.

●      Strong organizational and communication abilities.

●      Capable of managing several projects and deadlines at once.

●      Comfortable with data analysis and report preparation.

●      Languages: Hindi, English

What We Offer:

●      remote work

●      5/2 working day from 10.00 to 19.00

● annual paid leaves.

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