Data Analyst

At myKaarma, we're not just leading the way in fixed ops solutions for the automotive industry—we're redefining what's possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We're looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you're ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Full Time- Hybrid in Noida

Role Description:

As a Data Analyst, you will play a key role within the product team at myKaarma, working to transform raw data into accurate, insightful reports and dashboards that guide product team decisions, deliver value to dealership users, and optimize operational processes. You will be responsible for ensuring data accuracy across all reports, performing in-depth statistical analyses to uncover correlations, and creating dashboards and reports that track KPIs for both internal and external stakeholders and will collaborate closely with Product, Customer Success, Sales, and Engineering teams to achieve greater transparency, efficiency, and data-driven decision-making across myKaarma's product ecosystem. This role offers the chance to work with a talented team and develop expertise in automotive SaaS, B2B data analytics, and performance optimization.

How to Stand Out:

Here's a scenario to illustrate the innovative approach we value:

Q: "Tell us about a time when you proactively uncovered an important relationship in the data that led to meaningful product or operational improvements."

We'd love to hear something like this…

A: "While reviewing weekly product usage dashboards, I noticed an unexpected pattern in customer activity across a subset of dealerships. Rather than waiting for a formal request, I pulled additional datasets using SQL and BigQuery to explore potential drivers behind the trend. I applied statistical analysis — including correlation tests and significance checks — to identify that higher adoption of a specific workflow was strongly associated with improved customer retention metrics. After validating the accuracy of the data and ruling out confounding factors, I compiled a clear visual story in Looker showing the relationship and its potential business impact. I then presented my findings to the product and customer success teams, which led to targeted training and feature enhancements that amplified the positive results across more dealerships."

This approach reflects your dedication to delivering innovative, customer-focused solutions that drive engagement and build loyalty.

Key Responsibilities:

• Ensure data accuracy across all reports, including troubleshooting of existing reports.
• Dive deep into company data to understand the domain, uncover relationships between variables, and apply statistical analysis techniques to conduct correlation studies.
• Develop dashboards, reports, and visualizations to track KPIs across product usage and performance, for a diverse set of B2B customers.
• Perform ad-hoc analyses to answer strategic business questions, identify trends, and highlight opportunities for optimization.
• Collaborate with engineers to automate recurring data processes and reports to increase efficiency and reduce manual effort.
• Partner with Product, Customer Success, Sales, and Engineering teams to understand data needs.
• Maintain clear documentation for data sources, metrics definitions, and analysis methodologies.
• Share best practices, tools, and techniques with peers to promote a data-driven culture across myKaarma.

Required Skills and Qualifications:

• Strong statistical analysis skills, including experience conducting correlation studies and interpreting results
• Proven ability to translate datasets into actionable insights that support decision-making
• Proficiency in querying languages such as SQL and BigQuery for data extraction and transformation
• Skilled in using data visualization tools to design clear, insightful dashboards and reports for diverse audiences

Nice to Have Skills & Qualifications

• Experience with Looker and LookML for creating and managing data models and reports
• Automotive industry experience

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our "Highly Aligned, Loosely Coupled" model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.