E-Commerce Logistics Executive

24 hours ago

Ahmedabad, Gujarat, India JUSTDOGS® Full time ₹ 4,50,000 - ₹ 9,00,000 per year

The E-Commerce Logistics Executive will oversee the end-to-end dispatch process for online orders, ensuring timely and accurate deliveries through third-party logistics (3PL) partners. This role involves coordinating daily order dispatches, managing courier relationships, tracking shipments, resolving delivery issues, and maintaining service quality to enhance customer satisfaction.

Key Responsibilities:

1. Order Dispatch Management

  • Coordinate daily order fulfillment and dispatch operations for all online platforms (website, marketplaces, etc.).
  • Schedule and hand over shipments to third-party courier partners according to SLAs (Service Level Agreements).
  • Ensure proper packaging, labeling, and documentation before dispatch.

2. Coordination with 3PL Partners

  • Liaise with multiple courier service providers to allocate shipments based on location, cost, and service quality.
  • Monitor pickup and delivery performance; escalate delays or exceptions as needed.
  • Negotiate rates, pickup schedules, and service improvements with logistics partners.

3. Tracking and Reporting

  • Track all shipments in transit and update order statuses on internal systems and e-commerce portals.
  • Generate daily, weekly, and monthly dispatch and delivery reports.
  • Analyze logistics KPIs (on-time delivery rate, RTO %, cost per shipment, etc.) to improve performance.

4. Returns & Reverse Logistics

  • Manage customer returns (RTO and replacement orders) efficiently through logistics partners.
  • Ensure timely updates and accurate inventory reconciliation for returned products.

5. Process Improvement & Compliance

  • Continuously optimize dispatch workflows for cost efficiency and faster turnaround.
  • Maintain compliance with company policies, courier guidelines, and safety standards.
  • Collaborate with warehouse, customer service, and sales teams for seamless operations.

Required Qualifications:

  • Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
  • 1–3 years of experience in e-commerce logistics or order fulfillment (preferred).
  • Familiarity with courier management systems and e-commerce platforms (Shopify, Amazon, Flipkart, etc.).
  • Proficiency in MS Excel and reporting tools.
  • Strong communication, coordination, and problem-solving skills.

Key Skills:

  • Dispatch & Shipment Coordination
  • Courier Relationship Management
  • Order Tracking & Exception Handling
  • Data Analysis & Reporting
  • Time Management & Attention to Detail

Performance Indicators:

  • On-Time Dispatch & Delivery Rate
  • RTO (Return to Origin) Percentage
  • Courier Cost Efficiency
  • Customer Satisfaction (related to delivery experience)
  • Accuracy of Logistics Reporting

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