Infosys BPM is Hiring

Customer Support - Process Specialist - International Voice Support

Location: Mysuru, India

Work Type: Full-time | Night Shifts | Rotational Week Offs

Experience: 2 4 Years

Qualification: Any Full-Time Graduate (15 years of formal education)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, wed love to hear from you

Mandatory Requirements:

• International Voice Support Experience - Must Have
• Excellent Communication Skills Speak, Read, and Write fluently in English
• Outstanding Customer Handling Skills
• Willingness to Work Night Shifts
• 100% Work from Office Mysuru Location

What You'll Do:

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening, empathy, and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows with agility.

Required Skill Set:

General Skills:

• Excellent communication and soft skills.
• Ability to structure calls professionally and efficiently.
• Empathy-driven approach to customer interactions.
• Positive, polite, and professional demeanor.

Technical Skills:

• Basic understanding of client processes and workflows.
• Ability to identify routine issues and resolve them effectively.
• Tech-savvy and quick to adapt to new tools and systems.

Key Competencies:

• Strong customer service orientation.
• Team player with a collaborative mindset.
• High adaptability to change and new challenges.
• Ethical and professional conduct at all times.

Qualifications:

• Prior experience in customer service or contact center roles preferred.
• Open to graduates from any stream with strong communication skills.

Preferred: Basic understanding or any customer support certification

Why Infosys BPM?

• Work with global clients across industries.
• Be part of a robust technology ecosystem that fosters innovation and growth.
• Enjoy a collaborative culture, continuous learning, and career advancement opportunities.

Interested or Know Someone Who Fits the Requirement?

Tag them in a reply mail or reach out directly to apply Let's build the future of customer service together.

Interested in this Opportunity? Let's Get Started

If this role excites you and aligns with your experience, we'd love to hear from you Please share your updated resume along with the following details to:

Candidate Information (Required for Screening)

• Full Name:
• Email ID & Mobile Number:
• Graduation Details (Degree):
• Date of Birth:
• Post-Graduation Details (if applicable):
• Total Experience:
• Relevant Experience (Customer Service / Solution Design):
• Current / Previous Company Name:
• Current CTC ():
• Expected CTC ():
• Notice Period:
• Current Location:

Apply Now and Take the Next Step in Your Career

We're excited to connect with passionate professionals who are ready to make an impact.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

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