Guest Experience Executive
1 week ago
Job Description
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Meeting VIP guests on arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed product information and the experiences created for Guests.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service.
- Providing information to the guests regarding activities and experiences available at the resort.
- Maintain up to date information on room rates, current promotions, offers and packages.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Should be able to handle all guests without bias or prejudice.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Upselling the experiences and activities to the guests.
- Give a property tour to prospective guests/clients.
- Achieving target set by the management on monthly basis.
- Maintain and adhere to daily shift targets.
Job Expectations
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to the resort guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
Minimum Qualification
Hotel Management Degree
Minimum Job Experience
Minimum 02 – 3 years in Front Office or Sales with 5 Star Hotels
Reporting To
Operations Manager
Travel
N/A Apply Now
-
Front Office Executive
4 days ago
Lonavla, Maharashtra, India Machan Resorts LLP Full time ₹ 2,50,000 - ₹ 5,00,000 per yearCompany DescriptionThe Machan is a renowned exclusive eco-resort featuring unique tree houses rising 30 feet above the forest, providing a serene escape into nature. Each Machan is designed to minimize environmental impact while offering luxurious comfort and spectacular views. Located in Jambulne, one of the top 25 biological hotspots of the world, The...
-
F&B Manager
1 week ago
Lonavla, Maharashtra, India Radisson Hotel Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDo you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order - whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can...
-
Assistant Housekeeping Manager
2 days ago
Lonavla, Maharashtra, India Machan Resorts LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring – Assistant Housekeeping ManagerCompany:Machan Resorts, LonavalaLocation:Lonavala, MaharashtraReporting To:General ManagerMachan Resorts, a distinguished name in luxury hospitality nestled in the serene landscapes of Lonavala, is seeking a dynamic and detail-orientedAssistant Housekeeping Managerto join our team. This is an exciting...
-
Payroll Executive
2 days ago
Lonavla, Maharashtra, India Della Adventure & Resorts Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionDella Adventure & Resorts, India's leading experiential hospitality destination, has been perfecting unique hospitality experiences since 2009. Conceptualized by Jimmy Mistry, the resort offers a blend of adventure and world-class hospitality. Located within a 50-acre complex near Mumbai and Pune, Della features nearly 300+ luxuriously...
-
Executive Housekeeper for Lonavala Location
2 weeks ago
Lonavla, Maharashtra, India Della Adventure & Resorts Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionPrimary PurposeTo manage entire housekeeping and laundry operations of the resort and ensure compliance with the local, state, and FHRAI guideline in hygiene and cleanliness.Major Skills And Accountabilities Of Position (4-6 Major Accountabilities)Should have strong leadership abilities and organizational skills.Should have thorough knowledge...
-
Housekeeping Associate
2 weeks ago
Lonavla, Maharashtra, India Della Luxury Products Full time ₹ 1,80,000 - ₹ 2,04,000 per yearJob Summary:The Housekeeping Associate is responsible for maintaining cleanliness and hygiene standards in guest rooms, public areas, and back-of-house areas. This role ensures a clean, sanitary, and comfortable environment for guests, staff, and visitors.Key Responsibilities:Clean and tidy guest rooms, bathrooms, hallways, and public areas.Vacuum, sweep,...
-
Duty Manager
4 days ago
Lonavla, Maharashtra, India Dharana at Shillim Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionDiscover a world apart where you can reconnect with both yourself and the natural world. Dharana at Shillim is set amidst 2,500 acres of pristine ancient landscape, offering transformative wellbeing experiences designed to deeply revitalize and rejuvenate the inner self. Our hope is that a stay at Dharana will leave you inspired and...
-
Hotel Opertaions Manager
4 days ago
Lonavla, Maharashtra, India Right Head Hr Consultants Full time ₹ 4,00,000 - ₹ 12,00,000 per yearOperations ManagementGuest ExperiencePeople ManagementFinancial & ReportingVendor & Maintenance Oversight Required Candidate profileCalm under pressure and solution-oriented, Strong leadership with the ability to manage small teams effectively. Detail-oriented with high personal standards of presentation and service.
-
Front Desk Receptionist
2 weeks ago
Lonavla, Maharashtra, India Amanzi Resort Full time ₹ 3,00,000 - ₹ 6,00,000 per yearRole DescriptionThis is a full-time remote role for a Front Desk Receptionist. The Front Desk Receptionist will be responsible for greeting guests, answering phone calls, scheduling appointments, managing emails, and performing other clerical duties. The role involves providing exceptional customer service, maintaining a professional front desk environment,...
-
Receptionist Front Office
1 week ago
Lonavla, Maharashtra, India Treasure Island Resorts Full time ₹ 2,00,000 - ₹ 2,40,000 per yearJoin our team as a Front Office Executive, where you'll play a vital role in forming the first impression of our visitors, clients, and employees. As the initial point of contact, your professionalism, customer service skills, and ability to coordinate activities are crucial to our operations.Responsibilities and DutiesAs the Front Office Executive, you...