Customer Service Assistant

14 hours ago

Thoraipakkam Chennai Tamil Nadu, India Tendercuts Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title

Customer Service Associate (CSA)

Location:

Thoraipakkam, Kolathur, Mogappair, Ambattur, Selaiyur, Adambakkam and Ashok Nagar.

Job Purpose

  • Serve as the first point of contact for customers (in-store, phone, app, email)
  • Deliver excellent customer service by addressing customer queries, processing orders/payments, resolving complaints, and ensuring customer satisfaction

Key Responsibilities / Duties

  • Greet customers politely and professionally; understand and record their needs.
  • Assist customers in selecting products (meat / seafood / related items), explain product details (freshness, cuts, packaging), and make suggestions if needed.
  • Take and process orders — including billing/payment handling (cash/card/app), order entry in POS/system, and ensure correct documentation.
  • Handle customer queries/inquiries via phone, email or in-person: order status, delivery tracking, substitutions, cancellations, refunds/exchanges.
  • Resolve complaints or escalate issues as needed to supervisor/manager to ensure timely resolution.
  • Maintain updated customer records / order logs / complaint logs as per company procedures.
  • Coordinate with store operations (butchers, packers), delivery/logistics (if needed), and other teams to ensure smooth order fulfillment and timely delivery.
  • Ensure hygiene and cleanliness standards in customer-facing and service areas, especially important given the fresh meat/seafood context.
  • Promote any ongoing offers, loyalty programs or company promotions, inform customers about them and assist in upselling when appropriate.
  • Maintain a professional attitude, friendly demeanor, and compliance with all company SOPs — including safety, hygiene, and customer-service protocols.

Qualifications / Skills / Experience

  • Minimum education: 12th pass or equivalent (higher education preferred).
  • Good verbal and written communication skills (local language + English) to interact with diverse customers.
  • Customer-first attitude, empathy, patience, and good interpersonal skills.
  • Basic numerical skills — for billing, payments, order processing.
  • Comfortable working in a retail/food-service environment; willingness to work shifts, weekends, and possibly evening hours.
  • Basic computer/POS familiarity is a plus (for order entry, billing, record-keeping).
  • Knowledge or willingness to learn hygiene and food-safety norms.
  • Prior experience in retail, FMCG, food, or customer-service roles is an advantage — though freshers can be considered if they show aptitude.

What the Role Offers

  • Opportunity to work with a leading fresh-meat & seafood retail + e-commerce brand.
  • Learning experience in retail operations, customer handling, and order/delivery management in a food-service context.
  • Potential career growth within store or customer-service operations (depending on performance).
  • Exposure to both in-store retail and e-commerce fulfilment dynamics (as TenderCuts operates both).

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹12, ₹14,000.00 per month

Expected hours: 54 per week

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Service Executive

    4 days ago

    Thoraipakkam, Chennai, Tamil Nadu, India Hire Lab Consultants Private Limited Full time

    **Cab will be provided but only for the drop.** **Monday to Friday will be the working days.** **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹33,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Life insurance - Provident Fund Schedule: - Day shift - Evening shift - Fixed shift - Monday to Friday -...

  • Customer Service Assistant

    2 weeks ago

    Chennai G.P.O, Chennai, Tamil Nadu, India Flosil group of companies corporate office Full time ₹ 32,71,915 per year

    Handling Inquiries: Responding promptly to customer questions and requests via various channels such as phone, email, live chat, and in-person interactions.Problem Resolution: Acknowledging, troubleshooting, and resolving customer complaints and issues in a professional and empathetic manner, escalating complex problems to relevant departments when...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Customer Service Executive Full time

    A team leader has to perform a variety of duties to ensure that the team operates smoothly and work towards achieving the company s objectives Here are some of their essential duties and responsibilities - Setting their team s goals and communicating them effectively- Developing and implementing plans and strategies- Delegating responsibilities to team...

  • Customer Service Assistant

    3 days ago

    Perungudi, Chennai, Tamil Nadu, India Fin Bulls Full time

    _**We are hiring **_ - **Post: Customer Service Assistant**_ - **Location: Perungudi, Chennai**_ - **Key responsibilities**:_ - Managing incoming calls and customer service inquiries. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding...

  • Customer Service Assistant

    7 days ago

    Taiyur, Tamil Nadu, India Wonderla Chennai Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.We like to do things differently here at HB Leisure, we don't just open doors to a...

  • Customer Service Assistant

    2 weeks ago

    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer support executive's job is to help customers with their questions and problems, and to ensure they have a positive experience. Their responsibilities include: - **Providing information**Giving customers accurate information about products, services, and policies - **Resolving issues**Diagnosing problems, offering solutions, and following up to...

  • Customer Service Assistant

    1 week ago

    Chennai, Tamil Nadu, India 10x Growth Accelerator Full time

    **Responsibilities**: - Address customer inquiries, issues, and product-related questions promptly and professionally. - Ensure high customer satisfaction through effective communication and problem resolution. - Document customer interactions accurately and follow up when necessary. - Work collaboratively with team members to enhance service...

  • Customer Service Assistant

    1 week ago

    Karapakkam, Chennai, Tamil Nadu, India Unidos Technology Full time

    DEAR CANDIDATE, one of a leading private bank is looking for a banking executive for their day to day operations. Hindi -Must Qualification - Any degree Experience - Fresher to 10 years Location - Sholinganallur, OMR, Chennai - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the...

  • Agm Service

    6 days ago

    Thoraipakkam, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    AGM- Service Job Description. Responsible for all daily operations of the workshop, including workflow efficiencies, profitability, cost control, taking care of customers, maintaining strong employee performance, and establishing strategies and plans to obtain goals. - Responsible for company profit & Loss reporting, Gross Profit reporting, strategizing and...

  • Customer Service Assistant

    4 days ago

    Chennai, Tamil Nadu, India Mahadhi Technologies (p) ltd Full time

    **Product knowledge**: Keeping up with products and promotions, and explaining them to customers - **Order processing**: Processing orders and resolving issues - **Data entry**: Entering and retrieving data to support customer service initiatives - **Customer feedback**: Collecting feedback and responding to reviews - **Content creation**: Creating helpful...