Customer Service Manager

2 weeks ago


Bhopal Indore, India b85e3f5a-7283-42b4-bed7-17ebd918a366 Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Key Responsibilities:

  • Oversee daily branch operations, managing counter staff and ensuring smooth, efficient, and customer-focused service delivery.
  • Ensure all transactions are processed accurately and comply with internal policies and banking regulations (e.g., KYC/AML guidelines).
  • Handle all aspects of client accounts, including inquiries, transactional processing, and problem resolution.
  • Analyze customer data and usage trends to identify areas for improvement and drive customer satisfaction strategies.
  • Coordinate with internal teams (IT, Relationship Managers, Compliance) to resolve complex customer complaints and enhance overall service delivery.
  • Monitor service level agreements (SLAs) and turn-around times (TATs), implementing process enhancements as needed.
  • Train and guide staff on handling customer interactions, providing feedback and coaching to improve service standards.


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