Operations Project Manager

About Us

We are a leading
Enterprise PropTech company
developing
IoT solutions for Building Intelligence and Smart Facility Management
. Our solutions enable real-time monitoring, automation, and predictive maintenance for commercial and residential buildings. With deployments across
Asia
, we are transforming how buildings operate with cutting-edge IoT technology.

Role Overview

We are seeking a dynamic
Technical
Operations Manager
to lead our
IoT Deployment, Installation, and Field Operations
teams across multiple geographies in Asia. The ideal candidate will have a strong background in
IoT operations, field service management, and operational excellence
. This role requires a blend of
strategic planning, team leadership, and process optimisation
to ensure smooth execution of large-scale deployments and ongoing field service support.

Key Responsibilities

1. IoT Deployment & Installation Oversight

• Lead the end-to-end
  deployment lifecycle
  of IoT solutions, including
  planning, installation, configuration, and go-live
  .
• Work closely with
  engineering, product, and customer success teams
  to ensure seamless execution.
• Develop and enforce
  installation standards, quality control measures, and best practices
  for field teams.

2. Field Operations Management

• Build, train, and manage a
  distributed team of field engineers and technicians
  across multiple locations.
• Establish
  SOPs, workflows, and escalation processes
  to ensure efficient on-ground execution.
• Optimize resource allocation and workforce planning for on-time project completion.

3. Vendor & Partner Coordination

• Work with third-party
  installation partners, contractors, and facility managers
  to scale operations.
• Develop strategic partnerships to enhance service delivery capabilities.
• Negotiate SLAs and ensure vendor compliance with quality and service standards.

4. Operational Excellence & Continuous Improvement

• Drive
  process automation, efficiency improvements, and cost optimization
  for deployments.
• Implement
  KPIs, reporting dashboards, and performance tracking
  for operational success.
• Identify and resolve
  bottlenecks, risks, and inefficiencies
  in field operations.

5. Customer & Stakeholder Engagement

• Act as the primary operational point of contact for enterprise clients during installations.
• Collaborate with
  customer success and technical support teams
  to ensure post-deployment service excellence.
• Provide insights and recommendations to
  product teams
  based on field feedback and operational challenges.

Qualifications & Skills

Must-Have:

5+ years of experience in IoT operations, deployment, or field service management
(preferably in PropTech, Smart Buildings, or Facility Management).

Proven expertise in
scaling field teams, optimizing operations, and managing multi-location deployments
.

Strong understanding of
IoT hardware, networking, cloud platforms, and installation processes
.

Experience with
project management, logistics planning, and vendor management
.

Hands-on experience with
operations tools, CRM, and field service management software
.

Excellent leadership, problem-solving, and stakeholder management skills.

Preferred:

Prior experience working in
PropTech, Smart Buildings, or Facility Management solutions
.

Knowledge of
IoT protocols (MQTT, Modbus, BACnet), edge computing, and AI-driven analytics
.

Exposure to
regulatory and compliance standards
for IoT deployments.

Experience in managing operations across
multiple countries in Asia
.

Why Join Us?

Work on cutting-edge IoT solutions
that transform the future of smart buildings.

Lead and scale field operations
across Asia for enterprise clients.

Collaborate with a world-class team
of engineers, product leaders, and business strategists.

Competitive salary, growth opportunities, and impact-driven work culture
.