Mgr (Sales Training & Lms - Ibu)

Job Title:

Mgr (Sales Training – IBU) 

Function:

Network Mgmt, Customer Experience, Inst Sales, RF & WCM

Sub-function:

-

Reports to:

Network Head - IBU

Office/Location:

2. INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

1. Sales team (Circle Heads, Regional Managers, Area Sales Managers)
2. Network team
3. Product marketing team

1. LMS Platform vendors
2. LMS Content vendors
3. On ground executives
4. Dealer principle

 3. JOB REQUIREMENTS

Educational Qualifications

Essential: Any post graduate (MBA) from Tier 2 colleges.  

Desired: Post graduate (MBA) from a premier institute.

Work Exp

Min: 3

Max: 8

Need for travel

High

75%

4. KEY COMPETENCIES

Technical/Functional

• Understanding of sales processes
• Dealership Management
• Product Knowledge - Market Intelligence - Competition Tracking
• Network development
• Negotiation and Conflict Resolution
• Marketing

Behavioural

• Continuously raise the bar
• Ensure results with speed
• Meet customer expectations 

5. KEY RESPONSIBILITIES

LMS administration

"Maintain user accounts, monitor progress, and generate reports to track training effectiveness and completion rates.

Troubleshoot any technical issues related to LMS functionality and coordinate with IT or external vendors for solutions.

Regularly update and upload new training materials, certifications, and learning paths.

Ensure proper categorization and tagging of learning content for easy access by sales teams.

Manage and oversee the daily operations of the Learning Management System (LMS), ensuring all training programs are accessible and up-to-date."

Sales Training Facilitation:

"Deliver virtual and in-person training sessions to new hires, existing sales teams, and cross-functional teams.

Develop and facilitate onboarding and ongoing training programs on sales techniques, product knowledge, CRM systems, and other relevant topics.

Provide coaching and feedback to sales teams to ensure the effective application of learned skills.

Create interactive and engaging learning materials, such as e-learning modules, webinars, videos, and presentations."

Tracking & Reporting:

"Monitor and assess the progress of sales training initiatives using LMS and other data sources.

Produce detailed reports on training completion, knowledge retention, and performance improvements to measure the impact of training programs.

Analyze training metrics to identify areas for improvement and recommend actionable changes."

Sales Enablement Support:

"Collaborate with sales managers to identify training needs and customize learning materials.

Provide support to the sales team by maintaining and updating an internal knowledge base, sales playbooks, and training guides.

Ensure continuous access to resources that promote skill-building and sales performance improvement."

Special Projects:

"Sales Enablement Programs:

Lead initiatives to continuously improve the sales training curriculum, incorporating new learning methodologies and best practices.

Work with the sales leadership team to design and execute role-specific training programs tailored to different sales tiers (e.g., SDRs, Account Executives, Sales Managers).

Collaborate with HR and leadership to track and report on the development of high-potential employees within the sales team."

Sales Certifications and Gamification:

"Develop and implement certification programs to track sales skills and product knowledge over time.

Create engaging and gamified learning experiences to motivate and drive completion rates and foster a culture of continuous learning within the sales team."

External Vendor Partnerships:

"Research, evaluate, and partner with external training providers or platforms to enhance the sales training experience (e.g., external e-learning vendors, consultants, or training specialists).

Manage external relationships, ensuring that content delivered aligns with company goals and the sales team's needs."

Cross-Functional Collaboration:

"Collaborate with marketing, product, and customer success teams to ensure training materials reflect the latest product offerings and customer insights.

Contribute to the design and execution of internal events, such as sales kick-offs, webinars, and training bootcamps."

6. KEY RESULT AREAS

1. Developing, implementing, and managing training programs for the sales team
2. Ensuring effective use of the Learning Management System
3. Improving overall sales performance
4. Facilitating training sessions
5. Collaborating with internal and external stakeholders to create a high-impact sales enablement ecosystem
6. Ensuring that sales representatives have access to relevant training materials, resources, and development opportunities to enhance their skills and meet business goals
7. Ensuring high level of training materials pdfs and resources are on the platform to act as a ready reckoner for the ground team