Engagement Executive-SCM

1 day ago

Chennai, Tamil Nadu, India Capgemini Engineering Full time ₹ 15,00,000 - ₹ 45,00,000 per year

Job Description

Capgemini is seeking a director-level executive to lead Sales Order Management & Transportation. As part of the Intelligent Supply Chain Operations (ISCO) practice, this role will shape the future of order management operations and drive best-in-class, technology-enabled processes, as well as integrate this function with its downstream transportation and logistics function.

Primary Skills

Key Responsibilities

  • Lead an ISCO engagement cross-functional, global projects managing scope, risk, results, and profitability.
  • Act as the primary point of contact for clients in the area of sales order management.
  • Drive process improvement and transformation using digital tools and automation.
  • Present confidently to client leadership and large audiences.
  • Develop and market new services and solutions in the order management space.
  • Strategically aligning people and resources to meet evolving market needs.
  • Implement effective recruitment strategies to build high-performing teams.
  • Promote knowledge sharing and contribute to learning programs.
  • Represent delivery in client pursuits and demonstrate strong delivery leadership.

Client Engagement Focus

  • Own the end-to-end sales order management process and ensure accurate, timely order fulfillment reporting.
  • Partner with client stakeholders to influence upstream and downstream processes.
  • Demonstrate ownership, collaboration, and curiosity in understanding order flows and business impact.
  • Develop and maintain controls and guidelines for order and delivery accuracy.
  • Understand the implications of underperformance on customer satisfaction and compliance.
  • Mentor teams to shift from transactional service delivery to strategic supply chain ownership.
  • Establish frameworks for client satisfaction and continuous improvement.

Secondary Skills

Our Ideal Candidate

  • 15+ years of experience in supply chain operations, with a focus on sales order management and transformation.
  • Proven leadership managing large, distributed teams.
  • Expertise in order fulfillment analysis, supply chain reporting, and performance metrics, for primary and secondary SC operations
  • Strong problem-solving, analytical thinking, and influencing skills.
  • Deep understanding of order-to-cash processes and ERP systems (e.g., SAP SD, Oracle SCM, Salesforce).
  • Excellent communication skills to engage with clients and senior stakeholders.
  • Ideally an industry expertise in AgriBusiness and consumer goods

Qualifications

  • Postgraduate degree (MBA in Supply Chain or Operations preferred).
  • 8–10 years in senior supply chain roles, ideally in shared service environments.
  • Professional certifications such as APICS CPIM or CSCP are a plus.
  • Adaptability to work across teams and shifts

Ref. code

299990-en_GB

Posted on

23 Nov 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Chennai (ex Madras)

Business unit

Business Services

Brand

Capgemini

Professional communities

Delivery Excellence

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