Senior Manager
2 days ago
The Branch Manager will be responsible for managing overall branch operations, achieving business targets (loan disbursement, collections, and profitability), ensuring compliance with company policies, and leading a team to deliver excellent customer service and efficient branch performance.
- Key Responsibilities:Achieve monthly and quarterly business targets related to loan disbursement, recovery, and portfolio quality.
- Manage the day-to-day branch operations, including sales, collections, customer service, and administration.
- Lead, motivate, and guide the branch team — including field officers, telecallers, and support staff — to ensure productivity and target achievement.
- Maintain healthy portfolio quality (PAR, NPA control) through effective monitoring and timely action.
- Drive cross-selling of financial products as per company policy.
- Ensure proper documentation, KYC compliance, and adherence to internal audit and RBI/NBFC guidelines.
- Build and maintain strong relationships with customers, dealers, and local market influencers.
- Prepare and share daily/weekly MIS reports with management.
- Oversee cash management, security, and overall discipline at the branch.
- Represent the company positively within the local community and uphold its reputation.
- Key Skills Required:Strong leadership and team management skills
- Good understanding of retail loans / vehicle loans / business loans
- Analytical and problem-solving ability
- Excellent communication and interpersonal skills
- Customer-focused approach with integrity and accountability
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