Shift Supervisor

As a Shift Manager, you will oversee the day-to-day operations of the restaurant during your assigned shift. You will be responsible for leading and motivating a team of staff members to deliver exceptional customer service, maintain operational standards, and ensure profitability. The ideal candidate will possess strong leadership skills, be a proactive problem-solver, and demonstrate a passion for delivering top-tier guest experiences in a fast-paced, high-energy environment.

Key Responsibilities:

• Operational Leadership:
• Manage and oversee daily operations, ensuring all shifts run efficiently and smoothly.
• Ensure food quality, cleanliness, and safety standards are consistently maintained in compliance with company policies and regulatory requirements.
• Monitor inventory levels, report discrepancies, and coordinate stock replenishment to avoid shortages.
• Oversee food preparation, cooking, and service to ensure timely delivery of high-quality food and beverages.
• Team Management:
• Supervise, train, and mentor the team, ensuring they are fully equipped to perform their duties effectively.
• Maintain a positive work environment, fostering teamwork and high morale among employees.
• Handle staffing needs, including delegating tasks and ensuring proper coverage during busy periods.
• Provide ongoing feedback, conduct performance evaluations, and implement improvement strategies as needed.
• Customer Experience:
• Ensure customers receive outstanding service by addressing complaints, inquiries, and special requests in a professional manner.
• Take proactive steps to enhance the guest experience, ensuring each customer leaves satisfied.
• Monitor service levels, implement improvements, and resolve operational challenges that affect customer satisfaction.
• Compliance & Safety:
• Ensure compliance with health and safety regulations, food safety standards, and sanitation requirements.
• Conduct regular safety audits and ensure team members are trained on emergency procedures and safety protocols.
• Monitor and enforce adherence to company policies, including attendance, dress code, and employee conduct.
• Financial Performance:
• Assist in managing costs, including labor and food cost control, within the parameters set by the Store Manager.
• Prepare daily and weekly reports on operations, sales, and staff performance.
• Assist in budgeting and contribute to achieving sales targets.
• Communication & Reporting:
• Act as a liaison between the front-line team and upper management, ensuring smooth communication of operational updates and challenges.
• Report any operational issues, customer feedback, or suggestions to the Store Manager for further action.

Qualifications & Skills:

• Proven experience in a supervisory or managerial role within the F&B or QSR industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving and decision-making abilities.
• Understanding of food safety and health regulations.
• Proficient in basic computer software (e.g., Microsoft Office, point-of-sale systems).
• Flexibility to work varying shifts, including weekends and holidays.

Education & Experience:

• High school diploma or equivalent; further education or hospitality management certification preferred.
• Minimum of 1-3 years of experience in a supervisory or leadership role in a QSR or similar F&B setting.

Working Conditions:

• Ability to work long shifts, including weekends, evenings, and holidays.
• Fast-paced environment with a focus on delivering high-quality service under pressure.
• Physical ability to stand, walk, and move around the restaurant for extended periods.

Salary & Benefits:

• Competitive salary, commensurate with experience.
• Performance-based incentives.
• Employee benefits, including [list benefits: e.g., meal discounts, health insurance, etc.].
• Opportunities for career growth within the organization.