Senior Business Systems Analyst

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us

Your opportunity

New Relic is looking for a Sr Business Systems Analyst (BSA) to help our Finance Technology team scale our financial software stack. The Sr. BSA will be focused on enabling and empowering the Finance Technology team to deliver on financially-driven projects and solutions to support the continued success and expansion of our globe-spanning enterprise.

What you'll do

• Support end-users with issues relating to Coupa
• Configure Coupa settings for procurement and expenses
• Triage and resolve Coupa-Netsuite integration issues
• Support the implementation of new Coupa related functionality, enhancements, and business process optimizations
• Work with end-users and finance leaders to gather business requirements and translate those requirements into functional and technical specifications

This role requires

• 4 years supporting and configuring Coupa modules including (but not limited to): 
  • Coupa Platform
  • Coupa Procure-to-Pay (Requisitions, POs, Invoices)
  • Coupa Expenses
  • Coupa SIM
  • Coupa Pay and Virtual Cards
• Subject matter expert in procurement and invoice best practices
• Coupa Procure-to-Invoice System Administration Certification
• A problem solving mentality, including strong problem solving, critical thinking, and analytical skills
• Strong understanding of software testing with knowledge on building test plans and completing them in unit, functional and user acceptance test cycles
• A willingness to learn new technologies, processes, and business cultures

Bonus points if you have

• Coupa Invoice Smash
• Netsuite-Coupa integration bundle
• Netsuite Reporting
• Netsuite Payables and General Ledger Accounting

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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