Customer Service Consultant
3 days ago
Company Description
CanApprove is a globally recognized consultancy specializing in immigration, education, and legal services for over two decades. With an international presence, CanApprove is dedicated to providing trusted and comprehensive consultation services to individuals seeking global opportunities. The organization is well-known for its commitment to guiding clients through a seamless process to achieve their goals. CanApprove's expertise and dedication have solidified its reputation in the field, offering numerous individuals a pathway to success.
Role Description
This is a full-time on-site role for a Customer Service Consultant, located in Thrissur. The consultant will provide exceptional customer support by addressing inquiries, resolving concerns, and ensuring a positive customer experience. Day-to-day tasks include engaging with clients, understanding their concerns or requirements, and offering solutions or guidance to ensure customer satisfaction. The role will involve continuous interaction with clients and maintaining long-term relationships through professional, empathetic, and efficient service.
Qualifications
- Strong Interpersonal Skills and the ability to build positive relationships with clients.
- Proven experience in Customer Support, ensuring timely and effective responses to inquiries. (Minimum 2 years experience )
- Commitment to delivering outstanding Customer Satisfaction and enhancing Customer Experience.
- Proficiency in Customer Service, including problem-solving and handling challenging interactions.
- Excellent communication skills with the ability to communicate professionally and clearly.
- Ability to work independently and in a team-oriented environment.
- Previous experience in consultancy or a customer-focused field is an advantage.
- A bachelor's degree in a relevant field is preferred but not mandatory.
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