Software Engineering Architect

Software Engineering Architect - Pune, India

Does playing a critical role in improving engineering quality sound exciting to you? How about working for a global fintech company on global transformation projects? Join Western Union as Software Engineering Architect

Western Union powers your pursuit.

As a Software Engineering Architect in the Cloud Incident Team, you will play a critical role in enhancing the resilience, performance, and reliability of the Western Union's cloud-based applications. You will work closely with Site Reliability Engineers (SREs), Cloud Operations, and Application Teams to diagnose, remediate, and prevent high-impact incidents across Tier 0 and Tier 1 services. This role requires a deep understanding of cloud-native architectures, incident management, automation, and performance engineering. You will be responsible for designing and implementing scalable solutions that improve fault tolerance, observability, and recovery mechanisms within our cloud ecosystem.

Key Responsibilities

• Lead architecture and design efforts for cloud-based applications, focusing on reliability, scalability, and performance.
• Collaborate with the Cloud Incident Response Team to troubleshoot, mitigate, and prevent critical application failures.
• Implement self-healing, auto-recovery, and failover automation to improve operational resilience.
• Work closely with SREs and DevOps teams to optimize cloud observability, logging, and monitoring strategies.
• Drive incident post-mortem analysis, identifying root causes and systemic issues, and developing long-term architectural fixes.
• Develop reusable patterns and best practices for cloud-native application deployments (Kubernetes, serverless, containerization).
• Improve response time and efficiency of troubleshooting processes through AI-driven incident detection and automation.
• Partner with security teams to ensure compliance with best practices in cloud security, resilience, and operational stability.
• Mentor and guide engineering teams on performance tuning, application scalability, and disaster recovery architecture.

Required Skills & Qualifications

• 12+ Years of total experience with 5+ years of experience in software architecture, application performance engineering, or cloud solutions design.
• Strong expertise in AWS,with a focus on high-availability and disaster recovery architectures.
• Proficiency in Kubernetes, Docker, Terraform, and Infrastructure-as-Code (IaC) best practices.
• Hands-on experience with incident management, observability tools (Splunk, Dynatrace, Prometheus, Grafana), and AIOps-driven troubleshooting.
• Deep understanding of microservices architecture, event-driven systems, and API design.
• Experience with CI/CD pipelines, automation frameworks, and DevSecOps methodologies.
• Strong programming/scripting skills in Python, Java, or Bash.
• Familiarity with SRE principles, ITIL framework, and cloud-native application reliability best practices.
• Excellent problem-solving skills with a data-driven approach to diagnosing performance bottlenecks and failures.

Preferred Qualifications

• Experience in financial services, fintech, or payment processing environments.
• Expertise in designing real-time transaction monitoring and failure recovery systems.
• Certifications in AWS, or related cloud technologies is a plus.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.