Client Support
4 days ago
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
- Assist organisers and venues in getting onboarded smoothly on SortMyScene
- Be highly active on WhatsApp groups to respond to queries in real time
- Provide support for feature-related assistance
- Coordinate between internal teams & clients to ensure smooth operations
- Maintain client relationships and ensure quick, effective resolutions
- Guide clients on how to use dashboard features, tracking tools, and workflows
Qualifications
- Strong communication skills — clear, polite, and confident across WhatsApp, Instagram, and Email
- Ability to handle multiple conversations and clients simultaneously without missing details
- Highly proactive and responsive — someone who reacts fast and takes initiative
- Comfortable managing WhatsApp groups and customer-facing chats
- Basic tech-savvy skills, especially understanding online dashboards, tools, and simple troubleshooting
- Strong organisational skills with the ability to prioritise tasks during peak hours
- Patience, problem-solving attitude, and ability to stay calm with stressed clients
- Past experience in customer support, client servicing, or community management is a plus (not mandatory)
- Fluent in English
- Must be comfortable with an
on-site role
and being active during evenings/weekend peak times
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