Front Desk Receptionist
4 days ago
· Guest services:
· Greet guests upon arrival and assist with check-in and check-out.
· Answer phone calls and handle inquiries about the hotel, services, and local attractions.
· Address guest complaints and requests promptly and professionally.
· Provide information about hotel facilities and services.
· Reservation management:
· Manage all reservations made via phone, email, or walk-ins.
· Ensure room availability and allocate rooms to guests.
· Process cancellations and update reservation records accurately.
· Administrative and financial duties:
· Process payments, including credit card transactions.
· Maintain accurate records of guest charges and billing.
· Handle general office duties like filing, correspondence, and managing messages.
· Keep the reception area clean, tidy, and presentable.
· Team coordination:
· Liaisoning with housekeeping to ensure rooms are ready for guests.
Key skills
· Communicate with other departments to fulfill guest needs and resolve issues.
· Experience in similar capacity.
· Excellent communication and customer service skills.
· Strong organizational and multitasking abilities.
· Proficiency with computer systems and multi-line phone systems.
· Problem-solving and conflict resolution skills.
· Ability to remain calm under pressure.
· A professional appearance and polite demeanour.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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