Employee Relations Executive

1 day ago

Vijayawada, Andhra Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description: Employee Relations Executive (Vijayawada)

Role:
Employee Relations Specialist

Location:
Vijayawada, Andhra Pradesh

Department:
HR / Employee Relations

Key Responsibilities

  • Handle employee relations cases (grievances, disciplinary, conflicts) and maintain a fair, transparent process
  • Prepare and manage RAG (Red-Amber-Green) status reports on ER metrics
  • Generate and analyze regular reports (attrition, engagement, investigations, etc.) using Excel
  • Conduct investigations, document findings, and recommend corrective actions
  • Communicate with employees in
    Hindi
    ,
    regional language
    (Telugu), and English, ensuring clarity and empathy
  • Develop and deliver ER training / communication for managers and employees
  • Partner with business units to promote positive workplace culture and prevent ER issues

Required Skills & Experience

  • Proven
    Employee Relations experience in a BPO / Call Center environment
  • Strong
    Excel
    skills (pivot tables, VLOOKUP, charts) for creating reports and dashboards
  • Familiarity with
    RAG reporting
    and ER metrics
  • Excellent communication in
    Hindi
    ,
    Telugu
    (or another regional language), and English
  • Good documentation, investigation, and problem-solving abilities
  • Ability to work independently and collaboratively with cross-functional teams

What We Offer

  • Competitive salary & benefits
  • Professional growth in a fast-paced BPO environment
  • A supportive, inclusive work culture

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