Operations Lead

6 hours ago

Delhi, Delhi, India eac57a6f-9b40-4218-90b9-fd535ec1466a Full time ₹ 8,00,000 - ₹ 12,00,000 per year

This role is with a partner company which is a fast growing Wearable brand:

Role Overview

We're looking for a highly structured, detail-oriented, and execution-driven Operations Lead to spearhead and scale end-to-end operations across e-commerce and quick commerce platforms. This role demands strong ground-level execution, supply chain coordination, and flawless operational alignment to ensure every order, PO, and dispatch runs seamlessly.

Key Responsibilities

  • Lead planning, procurement timelines, and vendor coordination
  • Maintain optimal inventory across warehouse, e-commerce, and quick commerce channels
  • Oversee forecasting, replenishment, and stock allocation based on channel demand
  • Ensure 100% stock accuracy through audits and system checks
  • Establish SOPs for receiving, storage, QC, dispatch, and packaging
  • Ensure on-time dispatch with high accuracy across all channels
  • Handle ground-level operational alignments with warehouse teams, delivery partners, 3PLs, and couriers
  • Reduce damages, returns, and operational leakages
  • Oversee and align PO fulfilment for all e-commerce & quick commerce platforms
  • Manage listings, stock sync, pricing updates, and promotional operations
  • Monitor reverse logistics, cancellations, replacements, and operational escalations
  • Track courier and 3PL performance for both forward & reverse shipments
  • Minimize RTO, transit delays, and failed deliveries
  • Build scalable SOPs across supply chain, warehouse, and channel operations
  • Lead and mentor operational teams on ground
  • Coordinate with sales, finance, catalogue, and brand teams

Requirements

  • 5–10 years of experience in e-commerce and quick commerce operations
  • Strong experience in supply chain, warehouse management, and operational coordination
  • Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation
  • Strong analytical and problem-solving skills
  • Ability to manage high-volume, fast-paced operations

Mandatory Requirements

  • 5–10 years of experience in e-commerce and quick commerce operations is mandatory
  • Strong experience in supply chain, warehouse management, and operational coordination
  • Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation
  • Strong analytical and problem-solving skills
  • Ability to manage high-volume, fast-paced operations

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