Front Desk Associate

5 days ago

Bandra East Mumbai, India Commivik Infosystem Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Front Desk Executive

Department: Front Desk

Reports To: Regional Head/ National Head

Job Description:

We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio's growth objectives.

Key Responsibilities:

Client Management & Front Desk Operations

  • Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
  • Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
  • Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
  • Uphold and enforce all Brand Standards at the front desk and across the studio.
  • Maintain a clean, organized, and professional front office area at all times.
  • Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Marketing Support

  • Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
  • Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
  • Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
  • Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
  • Collect and analyze client feedback to support service improvements and retention strategies.

Reporting & Operational Oversight

  • Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.
  • Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.
  • Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.
  • Ensure the front desk area complies with hygiene, safety, and operational protocols.

Desired Candidate Profile:

  • Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.
  • Excellent communication skills in English, Hindi, and one regional language (as per location).
  • Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.
  • Prior experience in operations or front office management is an advantage.
  • Highly motivated, well-organized, and results-driven with strong attention to detail.
  • Presentable, confident, and professionally groomed, with a welcoming demeanor.
  • Willingness to contribute to business growth through active involvement in sales and marketing initiatives.

Additional Skills (Preferred):

  • Experience with CRM software and appointment scheduling tools.
  • Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.
  • Social media or digital outreach experience (bonus for marketing support).

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