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Customer Service Executive
2 weeks ago
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
- Resolve customer complaints and issues with empathy and efficiency
- Maintain detailed records of customer interactions, transactions, comments, and complaints
- Provide accurate, valid, and complete information using the right methods/tools
- Process orders, forms, applications, and requests
- Follow communication procedures, guidelines, and policies
- Escalate unresolved issues to the appropriate internal teams
- Keep updated on product knowledge and company services to better assist customers
- Support the team in achieving individual and departmental goals
Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices is an advantage
- Excellent communication and interpersonal skills
- Customer-oriented mindset with the ability to stay calm under pressure
- Problem-solving skills and attention to detail
- Minimum qualification: High school diploma (Bachelor's degree preferred)
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- 5 months: 2 years (Required)
Language:
- English (Required)
- Marathi (Required)
- Hindi (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person