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Customer Service Executive

2 weeks ago


Byculla, Maharashtra, India MEDTECH LIFE PVT. LTD. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
  • Resolve customer complaints and issues with empathy and efficiency
  • Maintain detailed records of customer interactions, transactions, comments, and complaints
  • Provide accurate, valid, and complete information using the right methods/tools
  • Process orders, forms, applications, and requests
  • Follow communication procedures, guidelines, and policies
  • Escalate unresolved issues to the appropriate internal teams
  • Keep updated on product knowledge and company services to better assist customers
  • Support the team in achieving individual and departmental goals

Requirements:

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices is an advantage
  • Excellent communication and interpersonal skills
  • Customer-oriented mindset with the ability to stay calm under pressure
  • Problem-solving skills and attention to detail
  • Minimum qualification: High school diploma (Bachelor's degree preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • 5 months: 2 years (Required)

Language:

  • English (Required)
  • Marathi (Required)
  • Hindi (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person