Genesys Engineer

5 days ago

Hyderabad, Telangana, India TP Full time ₹ 10,00,000 - ₹ 15,00,000 per year

Key Responsibilities:

  • Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
  • Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development.
  • Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation.
  • Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements.
  • Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities.
  • Provide ongoing support and troubleshooting for Genesys Cloud environments.
  • Monitor system performance, ensure high availability, and conduct regular system optimizations.
  • Document designs, configurations, and operational procedures.
  • Train and mentor internal teams on Genesys Cloud capabilities and best practices.
  • Stay up to date with Genesys Cloud features and updates, applying new knowledge to enhance platform capabilities.

Qualifications (in order of priority):

  • Extensive experience with API development and web services (REST, SOAP).
  • Knowledge of outbound campaign management and dialing modes (predictive, progressive, preview).
  • Hands-on experience with scripting languages (JavaScript, Python) for automation and customization.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills and ability to work collaboratively with technical and non-technical teams.
  • Proven experience in deploying and managing Genesys Cloud CX platforms.
  • Strong understanding of cloud-based contact center architecture and components.
  • Experience with IVR design, call flow development, routing strategies, and omnichannel solutions.
  • Genesys Cloud certifications (such as Genesys Cloud Certified Professional) are a plus.

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