Retail Showroom Manager

6 hours ago


Kozhikode, Kerala, India eaa88e36-d00d-4205-b964-ba889ea3fa35 Full time ₹ 40,00,000 - ₹ 60,00,000 per year

1. Sales & Customer Service

  • Achieve monthly and annual sales targets of the showroom.
  • Guide and support the sales team in closing deals and maximizing conversions.
  • Maintain high standards of customer service and handle escalated customer issues professionally.
  • Build and maintain long-term customer relationships to encourage repeat business.

2. Showroom Operations Management

  • Ensure smooth day-to-day functioning of the showroom.
  • Oversee stock availability, inventory accuracy, and timely replenishment of display items.
  • Ensure the showroom is clean, well-organized, and visually appealing at all times.
  • Coordinate with warehouse and logistics teams for timely deliveries and installations.

3. Team Leadership & Staff Management

  • Supervise, train, and motivate sales and support staff.
  • Conduct daily briefings, assign targets, and monitor performance.
  • Prepare staff schedules and ensure adequate manpower coverage.
  • Evaluate performance and recommend promotions, corrective actions, or training needs.

4. Visual Merchandising

  • Maintain high standards of furniture displays as per brand guidelines.
  • Coordinate with the VM team to update seasonal layouts, new arrivals, and promotional setups.
  • Ensure all price tags, product information, and promotional materials are accurate and visible.

5. Reporting & Administration

  • Prepare daily, weekly, and monthly sales reports.
  • Monitor expenses and control operational costs.
  • Handle cash management and ensure adherence to company policies.
  • Maintain proper documentation related to sales, deliveries, customer orders, and staff attendance.

6. Customer Follow-ups & After-Sales Coordination

  • Ensure timely follow-up on customer enquiries and pending orders.
  • Coordinate with service, delivery, and installation teams for customer satisfaction.
  • Resolve complaints and ensure quick service recovery.


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