Data & Tech Associate

About the Program:

MyQuest's objective is to provide a holistic development platform for young people as well as provide a lifelong, continuous learning opportunity to disadvantaged youth. We use content, pedagogy and technology, to drive the delivery of teaching and learning. Through our signature blended learning approach we develop critical life-work skills that are critical for success in the 21​st century. Our curriculum includes media elements like games, videos, audio, and visuals as well as the use of dictionaries for vernacular translations.

We are looking for a proactive and committed Data & Tech Associate to support the implementation and continuous improvement of our digital learning ecosystem. The role involves working closely with the program and product teams to ensure seamless data management, accurate reporting, and effective use of technology tools such as the MyQuest App, Quest App, and Admin Panel.
The ideal candidate will have strong analytical and problem-solving skills, with the ability to manage data systems, troubleshoot technical issues, and support field teams in adopting digital platforms effectively. They will also contribute to process documentation, testing new features, and ensuring that data-driven insights inform program decisions.
This role offers the opportunity to work at the intersection of technology, data, and education, contributing to meaningful impact by enhancing learner engagement and improving system efficiency across our partner institutions.

Role and Responsibilities:

1. Provide support and work closely with the regional team to ensure error-free data on the admin panel.
   

2. Support uploading the data to the centre sheets of ITI or centres on the admin panel whenever required.
   

3. Provide support to the State/Regional teams on AEL/Engagement data.
   

4. Support the State/Regional teams on MQOPS data for the reviews.
   

5. Share data on engagement, demographics, and other program-related trends with teams on a weekly/monthly/biweekly basis.
   

6. Provide support for updating accurate data on L3 decks on time.
   

7. Support regional and project teams in collating the required data for reporting.
   

8. Work closely with the M&E team to support accurate data presentation on dashboards.
   

9. Build partners' capacity on data input tools and admin panels.
   

10. Orient and support internal team members, such as regional program teams and interns, on data SoP.
    

11. Gather feedback from regional and state teams on data processes and tools, and communicate updates or changes effectively to all stakeholders.
    

12. Maintain up-to-date documentation of data processes, tools, and best practices, and facilitate knowledge sharing within the team and across departments.
    

13. Provide technical support to team members and partners regarding the use of data management systems and troubleshooting issues on the admin panel.
    

14. Implement regular quality checks and audits to ensure data integrity and consistency across all platforms.
    

15. Diagnose and resolve technical issues related to QUESTApp, hardware, and networking at partner sites.
    

16. Collaborate with internal and external parties to build capacity on QUESTApp features and management.
    

17. Support in procuring, assembling, and furbishing Learn Pi (Raspberry Pi) devices for deployment at project sites
    

18. Track, manage, and escalate incidents to ensure timely resolution of L1 issues
    

19. Manage the inventory of ES labs in your region.
    

20. Share issue resolution reports with state teams on a weekly, bi-weekly, or monthly basis. Document common technical issues, resolutions, and best practices to support continuous learning.
    

21. Work closely with development teams to provide field feedback and suggest improvements to the QUESTApp. Gather feedback from end-users and partners to continuously enhance technical support services.
    

22. Extending support to QA team members to set up IT labs at project sites
    

23. Support the team in guiding NGO partners on troubleshooting-related issues
    

24. Sharing the unapproved facilitator details to state teams weekly to approve the users
    

25. Ensure the key staff at the state and district office have a clear understanding of the processes and support them as required
    

26. Respond to team request in a timely manner
    

27. Taking ownership for the relevant work and being available for performance review and periodic meetings
    

28. Being available to respond to the request of the Youth team.
    

29. Participating actively in the Youth planning and review meetings and team meeting
    

Requirements Required Attributes: Qualifications & Experience

1. A Bachelor's degree in data science or computer science.
   

2. Minimum of 2 years of working experience in troubleshooting softwares, hardware and networking
   

3. Proficiency in handling worksheets and databases.
   

4. Proficiency in managing applications front and backend admin panels.
   

5. Experience in data visualization and relevant skills will be added value.
   

6. Good communication skills in English and one regional language.
   

7. The candidate should be flexible, self-motivated, enthusiastic, and an energetic team player
   

We are looking for people who:

• Are passionate about data management and visualization, and a problem solver.
  

• The candidate should be flexible, self-motivated, enthusiastic, and an energetic team player
  

• Can travel 7-10 days in a month
  

Skill Sets:

• Application Management.
  

• Hardware & Networking Skills.
  

• Data Management Skill.
  

• Communication Skills.
  

• Problem Solving.
  

• Documentation / Reporting.
  

Benefits

Salary: The pay band for the position starts at Rs. 32,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)

To Apply : Interested candidates are requested to apply for the role by Filling up these application form

Employee Benefits:

• Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually
  

• Mediclaim Insurance covers up to ₹3,00,000 annually, supported through our insurance partner, Loop, which also offers additional wellness benefits.
  

• Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts.
  

• Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements.
  

• For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance
  

• Access to emotional health and wellbeing programs such as:
  

1. Group sessions worth ₹7,500 per session fully covered by the organization
   

2. 1:1 counselling session (worth ₹1,800 per session), fully covered by the organization
   

At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.

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