Sales and Service Cloud Engineer

Senior sales and Service cloud Engineer

Req ID: 344165

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior sales and Service cloud Engineer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

"Position Overview

At NTT DATA, we thrive on innovation and collaboration to deliver transformative digital experiences for our global clients. Our teams combine deep technical expertise with a passion for solving complex business challenges through technology.

We are currently seeking a Salesforce Developer — Sales Cloud with a strong foundation in Salesforce development and configuration. The ideal candidate will bring hands-on experience with Apex, Lightning Web Components (LWC), and Flows, along with working knowledge of Sales Cloud, Service Cloud

Client's Business Problem to Solve

The client is enhancing their end-to-end Salesforce ecosystem to:

Streamline sales operations, quoting, and service workflows using Salesforce Sales Cloud, Service Cloud,

Build scalable solutions that improve customer engagement, case resolution, and pricing efficiency.

Integrate Salesforce with SAP/Vistex systems to ensure consistent pricing, contracts, and order visibility.

Improve data accuracy and quality through robust data loading, transformation, and validation processes.

Establish a foundation for future expansion into Experience Cloud and AI-driven capabilities.

Position's General Duties and Tasks

In this role, you will be responsible for:

Supporting Sales Cloud and Service Cloud configuration, including record types, page layouts, validation rules, and automation flows.

Developing Apex classes, triggers, Lightning Web Components (LWC), and Flows to extend Salesforce functionality.

Participating in unit testing, data validation, and deployment activities to maintain quality standards.

Collaborating with Solution Architects, Business Analysts, and Integration teams to ensure alignment between technical solutions and business requirements.

Supporting SIT/UAT testing and defect resolution activities.

Requirements for this Role Include

5 years of Salesforce development experience, including Apex, Lightning Web Components (LWC), and Flows.

Understanding of Sales Cloud, Service Cloud

Preferred Skills – Optional (Nice-to-Haves)

Exposure to SAP/Vistex integrations for order and contract data synchronization.

Basic understanding of Experience Cloud setup, permissions, and navigation configuration.

Experience working with data load tools and validation frameworks (e.g., Data Loader, Workbench, ).

Familiarity with Git-based workflows and Salesforce DevOps best practices.

Understanding of asynchronous processing, performance tuning, and data quality improvement methods.

Salesforce certifications such as Platform Developer I, Administrator, or CPQ Specialist are a plus.

"

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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