4400294-Assistant Manager

3 days ago

Pune, Maharashtra, India EXL Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Description
POSITION: Assistant Manager ('Band B1') PROCESS: Confidential  DEPARTMENT: Confidential NUMBER OF POSITIONS: 1 LOCATION: Pune CRITERIA:  Voice Experience mandatory ROLES & RESPONSIBLITIES:  ? Manage the Calls ,Chats and Email operations with the desired efficiency and effectiveness ? Ensure relevant processes are followed on the operational floor ? Manage day-to-day planning, thus ensuring that the teams consistently deliver the agreed SLAs ? Liaise with Business Planning & MI team where required for resource planning and optimum utilization; ? Manage and optimize workflows (pipeline and individual work queues)  ? Participate in regular calls with the client to understand expectations, seek feedback to resolve escalations and improve process performance; ? Identify, facilitate and implement process improvement initiatives to improve efficiency and Quality; ? Execute any relevant business transformation activities within the team; ? Coordinate with the Training manager and L&D team to conduct Training needs analysis and improve team competency and skills; ? Report on team performance, customer/client feedback and all daily operational activities;  ? Liaise, coordinate and manage relationships with other departments and onshore teams;  ? Monitor and manage leaves, attendance, breaks, attrition and other metrics for the team; ? Co-ordinate with internal support functions to help resolve issues for the team; ? Participate in the recruitment process of new advisors; ? Implement the rewards and recognition program to motivate the team to perform better; ? Conduct regular performance appraisals and feedback sessions for Advisors and Process Leaders KEY RESULT AREA:
• Service delivery by the team within the agreed SLA frameworks
• Ensure adherence to Standard Operating Principles
• Team attrition and other metrics to meet/exceed targets
• On-time and accurate reporting and sharing of process health
• Execution of business transformation activities within the team
• Process improvements, new business projects and other initiatives

  • 4400294-Assistant Manager

    3 days ago

    Pune, Maharashtra, India EXL Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionWe are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence, optimizing team...

  • 4400294-Assistant Manager

    3 days ago

    Pune, Maharashtra, India EXL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionWe are seeking a skilled and motivated - Operations Team Manager a Language Specialist In German to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving...

  • 4400294-Manager

    3 days ago

    Pune, Maharashtra, India EXL Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionJob Purpose This role is placed under the 'Data Insights' team of EXL's Emerging Business Unit (EBU) which is an amalgamation of Utilities, Travel, Transportation, Banking and F&A businesses. The 'Data Insights' team will play a critical role in identifying key data sources, creating strong data ingestion and management practices, generating...

  • Assistant Manager

    3 days ago

    Pune, Maharashtra, India Innovative Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Assistant Manager - Indirect tax -- PuneAssist the seniors during client / assignment pitching phase by liaising with client, understanding the requirements, etc. Ensuring the completion of risk process as per KPMG risk guidance Assist the senior team members in undertaking administrative tasks such as completion of risk process, getting the engagement...

  • Assistant Manager

    3 days ago

    Pune, Maharashtra, India HYATT Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organization- Hyatt PuneSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India MITCON Skills Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionMITCON Skills and Training, part of MITCON CONSULTANCY & ENGINEERING SERVICES LTD, has excelled in consultancy and training since 1982. A leader in skills development, MITCON Skills and Training provides industry-oriented courses and consistently updates the curriculum to meet industry needs. The institution is supported by a team of...

  • Assistant Manager

    1 week ago

    Pune, Maharashtra, India Hyatt Place Pune Hinjawadi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager at Hyatt Place Pune Hinjawadi, located in Pune. The Assistant Manager will be responsible for overseeing the daily operations of the hotel to ensure smooth and efficient functioning. The role will include managing staff, handling...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    PUN - REF80999A_ General Ledger - Assistant Manager Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...

  • Assistant Manager

    5 days ago

    Pune, Maharashtra, India Pitti Engineering Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWith more than three decades of experience, Pitti Engineering Limited has established a niche in manufacturing Sheet Metal Components such as Motor Cores, Sub-Assemblies, Die-Cast Rotors, and Machining of Metal Components. As the largest exporter of Electrical Laminations from our country, Pitti Engineering is known for producing complex...

  • Assistant Manager

    3 days ago

    Pune, Maharashtra, India Banking and NBFC job Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager located in Pune. The Assistant Manager will be responsible for overseeing day-to-day operations within the banking and NBFC sector. Duties include managing staff, ensuring compliance with regulations, handling customer queries and...