Team Lead

5 days ago


Gurgaon, Haryana, India Acredge LandWorks Full time ₹ 4,50,000 - ₹ 8,50,000 per year

Key ResponsibilitiesTeam Management & Leadership

  • Lead, mentor, and motivate a team of executives/associates to achieve daily, weekly, and monthly targets.
  • Conduct regular team meetings, performance reviews, and feedback sessions.
  • Provide training and skill development to improve team productivity and efficiency.
  • Create a positive, high-ownership, growth-oriented team culture.

Process & Performance Management

  • Track and monitor team KPIs such as student engagement, sales conversions, retention, operational SLAs, query resolution time, etc.
  • Identify performance gaps and implement improvement strategies.
  • Ensure adherence to SOPs, quality standards, and compliance guidelines.
  • Optimize workflows to improve response times, service quality, and overall team output.

Stakeholder Collaboration

  • Work closely with cross-functional teams such as Product, Content, Marketing, Sales, and Tech.
  • Share insights with leadership based on student behaviour, platform usage, feedback, and performance metrics.
  • Support smooth execution of new initiatives, product updates, and campaigns.

Customer/Learner Experience (If applicable)

  • Ensure prompt and effective resolution of student queries, concerns, or escalations.
  • Improve student satisfaction (CSAT), NPS, engagement, and course completion metrics.
  • Drive high-quality interactions across email, chat, calls, and other support channels.

Sales / Revenue (If applicable)

  • Guide the team in lead qualification, follow-ups, and closing sales for online programs.
  • Monitor funnel metrics and ensure healthy conversion rates.
  • Support planning and execution of monthly revenue strategies.

Reporting & Analysis

  • Maintain dashboards and MIS reports on performance, attendance, productivity, and KPIs.
  • Present data-backed insights to senior management for decision-making.
  • Recommend initiatives to increase efficiency, revenue, or learner satisfaction.

Job Types: Full-time, Permanent

Pay: ₹450, ₹850,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Master's (Preferred)

Experience:

  • Team management: 2 years (Required)

Work Location: In person



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