Windchill Support Engineer

1 week ago


Pune, Maharashtra, India Adroitec Engineering Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Client-Site Windchill Support Engineer (Onsite Role)

Location: Pune (Full-Time Onsite)

Experience: 3–4 Years

Role Type: Support & Administration

We're looking for a hands-on Windchill Support Engineer who can work directly at the client site and keep their PLM environment running smoothly. If you're someone who enjoys solving problems, partnering closely with users, and owning system stability end-to-end, this role is for you.

What You'll Do

Handle day-to-day Windchill support, issue resolution, and user assistance

Monitor system performance and ensure uptime for all PLM operations

Troubleshoot Creo/MCAD-related integration issues

Support document management, CAD data management, EBOM/MBOM, workflows, and lifecycles

Work closely with engineering, IT, and PLM teams to analyze and resolve functional and technical problems

Manage user creation, access rights, roles, and profiles

Support deployments, patches, and configuration updates

Track incidents, update tickets, and maintain clean documentation

Provide user training and assist in UAT activities

Coordinate with the Windchill admin/IT team for escalations

Skills Required

Strong hands-on experience in PTC Windchill PDMLink

Good knowledge of Workgroup Managers (Creo, SolidWorks preferred)

Understanding of lifecycles, workflows, versioning, number schemes, ECR/ECO, document management

Basic Linux/Windows server understanding

Familiarity with Apache/Tomcat, Oracle/SQL (added advantage)

Ability to analyze logs and pinpoint root causes

Excellent communication and client-facing skills

Who Succeeds in This Role

Someone who thrives in client-facing environments

Someone who takes ownership and solves problems proactively

Someone who can explain complex issues in simple language


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