Windchill Support Engineer
1 week ago
Client-Site Windchill Support Engineer (Onsite Role)
Location: Pune (Full-Time Onsite)
Experience: 3–4 Years
Role Type: Support & Administration
We're looking for a hands-on Windchill Support Engineer who can work directly at the client site and keep their PLM environment running smoothly. If you're someone who enjoys solving problems, partnering closely with users, and owning system stability end-to-end, this role is for you.
What You'll Do
Handle day-to-day Windchill support, issue resolution, and user assistance
Monitor system performance and ensure uptime for all PLM operations
Troubleshoot Creo/MCAD-related integration issues
Support document management, CAD data management, EBOM/MBOM, workflows, and lifecycles
Work closely with engineering, IT, and PLM teams to analyze and resolve functional and technical problems
Manage user creation, access rights, roles, and profiles
Support deployments, patches, and configuration updates
Track incidents, update tickets, and maintain clean documentation
Provide user training and assist in UAT activities
Coordinate with the Windchill admin/IT team for escalations
Skills Required
Strong hands-on experience in PTC Windchill PDMLink
Good knowledge of Workgroup Managers (Creo, SolidWorks preferred)
Understanding of lifecycles, workflows, versioning, number schemes, ECR/ECO, document management
Basic Linux/Windows server understanding
Familiarity with Apache/Tomcat, Oracle/SQL (added advantage)
Ability to analyze logs and pinpoint root causes
Excellent communication and client-facing skills
Who Succeeds in This Role
Someone who thrives in client-facing environments
Someone who takes ownership and solves problems proactively
Someone who can explain complex issues in simple language
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