Registration Manager

2 weeks ago

Kundrathur Chennai, India International Exposition & Mines Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Summary

The Registration Manager is responsible for planning, managing, and executing all aspects of event registration for conferences, exhibitions, and corporate events. This role ensures a seamless registration process for attendees, speakers, sponsors, and exhibitors by overseeing registration systems, managing data accuracy, coordinating onsite registration, and delivering high-quality customer service.

Key Responsibilities

· Registration Management

· Develop and manage the end-to-end registration process for events (online and onsite).

· Configure and maintain event registration platforms/software.

· Ensure accuracy of registration data, attendee categories, payment processing, and reporting.

· Create and manage registration guidelines, FAQs, and customer communication.

Onsite Operations

· Oversee onsite registration counters, check-in areas, and badge printing.

· Train and supervise temporary registration staff/volunteers during events.

· Troubleshoot onsite issues to ensure smooth attendee flow.

Data & Reporting

· Generate and maintain registration reports (daily/weekly/monthly).

· Monitor key registration metrics (conversion, attendance, cancellations).

· Ensure compliance with data privacy and security standards .

Customer Support

· Handle attendee inquiries via email, phone, and onsite support.

· Provide quick resolution to registration/payment-related issues.

· Coordinate with stakeholders to ensure VIP and speaker registrations are managed smoothly.

Collaboration

· Work closely with event operations, marketing, sponsorship.

· Liaise with vendors for registration hardware/software needs.

· Support finance team with payment reconciliation and invoicing.

Qualifications & Skills

· Bachelor's degree in Event Management, Hospitality, Business Administration, or related field.

· 1–5 years of experience in event registration management (conferences, exhibitions, corporate events preferred).

· Strong knowledge of event registration platforms (Cvent, Eventbrite, Aventri, etc.).

· Excellent organizational and project management skills.

· Strong communication, interpersonal, and customer service skills.

· Ability to lead onsite teams and manage high-pressure situations.

· Proficiency in MS Excel, reporting tools, and database management.

Key Competencies

· Detail-oriented with high accuracy in data handling.

· Problem-solving mindset with quick decision-making ability.

· Leadership skills for managing onsite registration teams.

· Flexibility to travel and work extended hours during events.

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