Senior Associate, People Operations

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we've connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we're transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

We're looking for a driven and detail-oriented Senior Associate, People Operations to manage HR operations, support global projects, and ensure an excellent employee experience. You'll oversee the full employee lifecycle, maintain HR systems, and collaborate across regions to improve processes and engagement programs.

What You'll Do

• Onboarding & Offboarding: Coordinate new hire onboarding (orientation, system setup, welcome communications) and manage smooth offboarding processes (exit interviews, HRIS updates, handoffs to other teams).
• HR Data & Systems: Manage HRIS (HiBob, Lattice, ADP) updates, create reports in Excel, and assist with data analysis for operational improvements.
• Policy & Compliance: Support updates to global and regional HR policies and ensure alignment with applicable labor laws and regulations.
• Engagement Activities: Help design and execute employee engagement programs and global culture initiatives, from wellness month to recognition awards.
• Global Project Work: Participate in projects in Culture & Communications, Tools & Process Improvement, and Performance & Development, with opportunities to grow into a project owner role.
• Process Improvement: Apply project management methodologies to track tasks, monitor timelines, and improve workflows.

This role is a great opportunity to build skills in HR systems, project coordination, and stakeholder support while working closely with a collaborative HR team

We're looking for someone who brings:

• Adaptability and a willingness to learn in a fast-paced environment
• Strong attention to detail and organizational skills
• Clear and professional communication (both written and verbal)
• A collaborative, team-oriented mindset
• Problem-solving skills and the ability to make sound decisions
• Respectful interpersonal skills and ability to work with diverse groups

What We're Looking For

• Experience in HR operations or lifecycle management (tech/IT experience preferred but not required).
• Intermediate proficiency in MS Office (Excel, PowerPoint) and HRIS; growing familiarity with data analysis tools.
• Ability to independently manage HRIS updates, create reports in Excel, and track work using project management tools.
• Strong interpersonal and communication skills; comfortable working across global teams.
• Event coordination or program support experience a plus.
• Detail-oriented, adaptable, and motivated by learning and continuous improvement

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

•    Data driven: Data decides, not egos

•    Courageous: We take risks and challenge the status quo

•    Innovative: We're constantly learning, creating, and adapting

•    Lean: We focus on customers, using lean testing to learn how to serve them best

•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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