Associate - Customer Service (Chat Process)

3 days ago


Malad Mumbai Maharashtra, India Ujobs Consulting Full time ₹ 3,00,000 - ₹ 3,36,000 per year

Key Responsibilities:

  • Handling customer queries on Chat, E-mails.
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Actively participate in team meetings

Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team

Qualifications

  • A Bachelor's degree with a minimum of 1 year of relevant experience
  • Passionate about customer care
  • Good typing skill
  • Fluent in written and spoken English

Whatsapp CV at

Job Type: Full-time

Pay: ₹25, ₹28,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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