Associate - Customer Service (Chat Process)
3 days ago
Key Responsibilities:
- Handling customer queries on Chat, E-mails.
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Qualifications
- A Bachelor's degree with a minimum of 1 year of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
Whatsapp CV at
Job Type: Full-time
Pay: ₹25, ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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