Specialist - Customer Success

21 hours ago

Bengaluru, Karnataka, India freshworks technologies ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

Company Description About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Role Requirement
  • Engage proactively with customers using the engagement model (based on customer segment) laid out
  • Understand and document customers business flow (for large customers) and deep understanding of use-cases
  • Have deep product knowledge of all product lines. Ability to showcase product demo work out solutions for business use cases using best product-fit.
  • Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
  • Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
  • Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
  • Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customers issues/solutions are addressed
  • Work with Program Manager (Customer Success) to derive data-driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
  • Own two key metrics (Increase Product-Adoption & Customer Retention)
  • Use customer management tool (Natero) (Training will be provided to get familiar)
  • Implement and support compliance to Freshworks compliance and information security processes.
Qualifications
  • Proven track record of establishing themselves as a strategic trusted advisor to clients
  • Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)
  • Self-starter who can own ongoing customer success of both large and small clients
  • Ability to report and share clients status on a timely/pre-defined interval
  • Bachelor's Degree in Computer Science Business Education preferred
Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Locations

Bengaluru, India

  • Customer Success Specialist

    3 days ago

    Bengaluru, Karnataka, India Procuzy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Customer Success Specialist who can assist clients in the easy onboarding of the data on our SaaS Platform - Procuzy Develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation. As Customer Success Specialist you will help craft the company's customer success...

  • Customer Success Specialist, Advertising

    3 days ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Specialist Profile: Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth...

  • Customer Success Specialist

    3 days ago

    Bengaluru, Karnataka, India Awign Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the RoleAt Awign, we serveglobal customersacross the rapidly growing industries ofRobotics and Artificial Intelligence, deploying thousands of specialist and generalist talent across India and the world. We're looking for a dynamic and proactiveCustomer Success Specialistto manage and grow our global client accounts. You'll be the primary point of...

  • Customer Success Specialist, Advertising

    4 days ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist, Advertising

    1 week ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Qrata Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Client: Startup D2C BrandLooking for a Customer Success Specialist to join the team and help us create a fun kids brand.Role Overview:Responsibilities:Customer Handling: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism. 2. Market Research & Insights: Leverage...

  • Customer Success Specialist II

    3 days ago

    Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....

  • Customer Success Specialist

    2 days ago

    Bengaluru, Karnataka, India Orca Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Big Ideas. Real People.At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now...

  • Customer Success Specialist

    1 week ago

    Bengaluru, Karnataka, India Freshworks Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Specialist - Customer Success Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, ...

  • Customer Success Specialist

    7 days ago

    Bengaluru, Karnataka, India DotKonnekt Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About DotKonnektDotKonnekt is a fast-growingEnterprise AI startupdedicated to acceleratingGenAI adoption across global enterprises.We deliver comprehensive, full-stack AI solutions that provide organizations withsecure, scalable pathways to AI transformation— from strategy and infrastructure to intelligent applications and measurable business...