Walk-in For International Voice

1 week ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 4,32,000 - ₹ 6,48,000 per year

Please mention "Lakshmi Narasimhan - HR" on top of your resume.

Responsibilities include:

  • Handling daily customer calls
  • Hands on experience on Oracle ERP
  • Responsible for & Understands Order Management Process
  • Handle order management tasks including order entry, modifications, cancellations, and follow-ups.
  • Process RMA requests accurately and in a timely manner, ensuring compliance with company policies.
  • Manage and resolve customer queries related to RMAs, order status, and delivery timelines.
  • Collaborate with internal teams (Logistics, Sales, Finance) to ensure smooth order fulfilment and issue resolution.
  • Monitor and respond to customer communications via email and customer portals.
  • Customer query handling related to TAT or amendments to orders
  • Maintain detailed records of customer interactions and transactions.
  • Ensure high levels of customer satisfaction through prompt and professional service.
  • Disputes / Issue resolution and RCA
  • MIS reporting
  • Data analysis and creating designated reports and presentations
  • Participate in calibrations to ensure consistent scoring & feedback
  • Make recommendations and drive improvement
  • Help enhance product/process knowledge of new/existing team members
  • Ensure that internal policies, procedures, and compliance regulations are being followed
  • Customer/Client Interactions
  • Leverage process knowledge to proactively identify areas of concern & highlight to the service excellence team
  • Real Time Support (Production/Live Support) on the floor according to business requirement

Must have below skills

  • Understanding of Order Management
  • Extremely good verbal & written communication skills
  • Ability to work under pressure
  • Presentation, Feedback & Coaching skills
  • Hands on experience on Oracle, MS-Excel and Power Point
  • Understanding of transactional quality

Required Qualifications:

* Minimum 6 to 7 years of experience in customer service, preferably in RMA and order management. (or) International Voice experience.

  • Hands-on experience with customer portals and Oracle ERP system.
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Customer-centric attitude with a focus on delivering quality service.
  • Proficiency in MS Office (Excel, Outlook, Word).

Preferred Qualifications:

  • Experience in a global support environment.
  • Familiarity with SLA-driven operations and escalation handling.
  • Knowledge of supply chain or logistics processes.

Shift: Night Shifts

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to

  • Direct walk-in US International Voice Process Freshers

    1 week ago

    Chennai, Tamil Nadu, India Medusind Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    US- International Voice Process - Dental Calling opening at Medusind SolutionsWe are hiring Freshers- US International Voice Process, who are enthusiastic and ready to kickstart their career in a dynamic work environment. JOB DESCRIPTION To learn and perform tasks related to collecting payment from insurance companies Contacting insurance companies and...

  • Urgent WALK- IN Drive For International Non-Voice Process

    2 weeks ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,78,000 per year

    Greetings from SutherlandWalk in Date - (Tuesday to Saturday) - (7th October to 11th October)Walk in candidates mention "GOWRI HR" on Top of your resume.Saturday - (10 AM - 1 PM) A1 Block, Ground floor.HR GOWRI We are hiring candidates for International NON Voice Process - Customer SupportJob Criteria:1) Immediate joiners required Should be available to join...

  • Walk-in Drive For international Non voice process

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,25,000 - ₹ 2,75,000 per year

    Greetings from Sutherland(Walk in detail)Walk in candidates mention "Bharani HR" on Top of your resume.November (6th to 14th AM - 1 PM) A1 Block, Ground floor.Contact : Bharani We are hiring candidates for International NON Voice Process - Customer SupportJob Criteria:1) Immediate joiners required Should be available to join us in the month of September.2)...

  • Walk-in Drive For International Non-Voice Process

    6 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 32,400 - ₹ 36,000 per year

    Greetings from SutherlandWalk in Date - (Tuesday to Friday) - (14th October to 17th October)Walk in candidates mention "Bharani HR" on Top of your resume.Saturday - (10 AM - 1 PM) A1 Block, Ground floor.HR : Bharani We are hiring candidates for International NON Voice Process - Customer SupportJob Criteria:1) Immediate joiners required Should be available to...

  • Walk-In Drive For International Voice Process

    4 days ago

    Chennai, Tamil Nadu, India HCLTech Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    HCLTech Walk-In Drive for International Voice Process -FreshersInterview Date: 6th & 7th Nov 2025Interview Time: 10:00 AM 2:00 PMVenue: SholinganallurHR SPOC: SURIYAPRIYA.TExperience Required: Fresher (Strictly NO to Engineering & MCA, B.Tech Grads)Shift: US ShiftNotice Period: Immediate JoinersDocuments to be carried:2 copies of updated resume.A valid...

  • International NON-VOICE Process

    5 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,36,000 - ₹ 3,60,000 per year

    Greetings from SutherlandWe are hiring candidates for International NON Voice Process - Customer SupportJob Criteria:1) Immediate joiners required Should be available to join us in the month of September.2) Excellent verbal communication skills3) Freshers and tenured can applyShift Timings & Off: 5-day work week with rotational shifts Predominantly night...

  • Hiring For International Voice Process

    1 week ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,80,000 - ₹ 3,25,000 per year

    Greetings from SutherlandWe are hiring candidates for International Voice Process - Uk VoiceJob Criteria:1) Immediate joiners required Should be available to join us in the month of October.2) Excellent verbal communication skills3) Freshers and tenured can applyShift Timings & Off: 5-day work week with rotational shifts Predominantly night...

  • Walk-in Drive For International Non-Voice Process

    1 week ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,70,000 - ₹ 3,15,000 per year

    Greetings from SutherlandWalk in Date - (Tuesday to Saturday) - (7th October to 11th October)Walk in candidates mention "Bharani HR" on Top of your resume.Saturday - (10 AM - 1 PM) A1 Block, Ground floor.HR : Bharani We are hiring candidates for International NON Voice Process - Customer SupportJob Criteria:1) Immediate joiners required Should be available...

  • Walk In Drive

    1 week ago

    Chennai, Tamil Nadu, India Global Healthcare Billing Partners Full time ₹ 75,000 - ₹ 2,50,000 per year

    Greetings from Global Healthcare Billing Partners Private LimitedWalk-In Drive International Voice Process (AR Calling Night Shift)Global Healthcare Billing Partners Pvt Ltd ChennaiInterview Location: Velachery BranchJob Location: Vepery BranchWalk-In Timing: 11:00 AM to 3:00 PMDate: 07-Oct-2025 (Tuesday)Position: AR Caller – International Voice...

  • Walk-in Drive||International Voice Process-11th Oct'25-Shollingnallur

    1 week ago

    Chennai, Tamil Nadu, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Walk-in Drive at HCLTech || Hiring for International Voice process on 11th Oct'25 - Shollingnallur LocationExperience: 1 to 4yearsShift Timings: Night Shift (US Shift)Work Location: Navalur, Chennai.Time and Venue:10:30AM - 2:30PMNo. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai JOB SUMMARYWe seek an experienced...