Account Management Executive

1 week ago

Kolkata, West Bengal, India 63 moons Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position Overview:

Were looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate should have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be

proficient with spreadsheets, and various products of the Company.

Objectives of this role

  • Serve as the main point of contact in all matters related to client concerns and needs.
  • Build and strengthen client relationships to achieve long-term partnerships.
  • Maintain accurate client records, keeping track of any contract updates and renewals.
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are

being met.

  • Develop a thorough understanding of our products and service offerings to better upsell and cross-

sell to clients.

Key Responsibilities:


• Handle inquiries and requests from customers and address their needs.


• Stay on top of accounts, making sure they receive services that are within their budget and meet

their needs.


• Meet regularly with other team members to discuss progress and find new ways to improve

business.


• Serve as a brand ambassador for existing and new products, developing tailored sales pitches to

each client.


• Coordinate with Customer Support and Marketing to ensure customers satisfaction and

appropriately introduce new products as they relate to client needs.


• Generate progress reports for clients and senior leaders within the organization.


• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team

regularly.

Qualification:


• Bachelors/MBA in Marketing/Finance or a related field.


• NISM Courses

Preferred Skills:


• Candidate should be willing to travel frequently to client location.


• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.


• Proficiency with common customer success and customer relationship management software,

Sales Logix and Salesforce

  • Professional certification (ex: from Strategic Account Management Association)


• Proven experience as a Client Account Manager or similar role.


• Strong problem solving and negotiation abilities.


• Knowledge Financial Markets.


• Exceptional communication and presentation skills.

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