performance analytics sr. associate

Job Title: PERFORMANCE ANALYTICS SR. ASSOCIATE

Purpose of the role

• This challenging role leads the design, development, and maintenance of critical performance analytics dashboards in QlikSense across global operations. We are seeking a suitable candidate who can own the full lifecycle of Qlik Sense dashboards: requirements gathering, data modeling, scripting, visualization, testing, deployment, release management, and ongoing support. They should be able to leverage the full capabilities of Qlik Sense, utilizing advanced extensions and plugins (e.g., Vizlib, Writeback) to create scalable, interactive, and visually impactful dashboards. The role will contribute in developing advanced data models, optimize performance, and implement incremental loading, data transformation logic, and governance protocols. Role will be the SME and thought leader on Qlik Sense, continuously exploring new features, plugins, and extensions to drive innovation.

In this role, you will:

• he candidate will deliver on the implementation of the framework through following activities

Impact on the Business

• Lead the design of narrative-driven dashboards and data stories using Qlik Sense, enabling stakeholders to derive actionable insights.
• Deliver impactful insights and actionable visual analytics for global operational teams, supporting critical KPIs and decision-making in operational performance.
• Drive automation and eliminate manual reporting dependencies by optimizing Qlik dashboards with advanced interactivity (e.g., dynamic filters, writeback features, predictive analytics).
• Empower business users by delivering self-service dashboards, helping them interact with and manipulate data, making informed decisions with minimal intervention.

Customers / Stakeholders

• Engage with senior stakeholders and functional leaders across Operations, and Business to align dashboard and reporting needs with business goals.
• Collaborate with business users to translate complex data into intuitive, context-rich visual experiences tailored to diverse audiences.
• Provide strategic guidance on maximizing the value of Qlik Sense and its plugins for enhanced business operations and decision-making.
• Foster strong relationships with global business users, collecting feedback, and iterating on dashboard features to improve functionality and adoption.

Operational Performance

• Maintain a well-governed, scalable dashboard infrastructure with a centralized catalog of Qlik Sense applications, ensuring seamless integration with global systems and real-time data pipelines.
• Apply best practices in visual storytelling, leveraging Qlik's native features (e.g., storytelling mode, annotations, guided analytics).
• Manage data refresh schedules and dashboard release cycles, ensuring accurate and timely delivery of reporting within strict deadlines and operational windows.
• Ensure high availability of dashboards, conducting performance tuning and ensuring compatibility with all extensions and plugins.
• Lead the troubleshooting and issue resolution processes, ensuring any issues are dealt with quickly, with a focus on root cause analysis and prevention.

Capability and People Development

• Develop and implement training programs for global teams on advanced Qlik Sense capabilities, including dashboard development, plugin extensions, and self-service analytics.
• Provide leadership and mentoring to junior developers and analysts, ensuring skill development in areas such as data governance, advanced scripting, and data modeling.
• Maintain an internal knowledge-sharing platform where team members can access documentation on best practices, reusable Qlik objects, and plugin libraries.
• Encourage the use of Qlik Sense extensions, fostering innovation across the developer team and empowering individuals to leverage the full capabilities of the tool.

Leadership & Teamwork

• Demonstrate leadership in driving continuous improvement initiatives, utilizing advanced Qlik Sense features and extensions to optimize dashboards and data workflows.
• Promote a culture of innovation, encouraging experimentation with new Qlik Sense plugins and features to deliver cutting-edge visual solutions.
• Champion cross-team collaboration, ensuring alignment of objectives, sharing knowledge, and driving consistent standards across the global Qlik environment.

Operational Effectiveness & Control

• Ensure compliance with regulatory and ethical standards in the use of data and models.
• Implement robust documentation and version control practices to maintain transparency and reproducibility.
• Monitor the accuracy and reliability of data pipelines and ensure data integrity across all stages of analysis.
• Mitigate risks associated with decision-support systems through thorough validation, testing, and regular audits.

Major Challenges

• Manage the balance between flexibility and governance in using Qlik Sense plugins to ensure dashboards are both user-friendly and compliant with enterprise standards.
• Address scalability challenges, ensuring that performance is optimized even as the number of dashboards and data sources grows exponentially.
• Overcome issues related to plugin compatibility, data integrity, and cross-browser support, ensuring all visualizations are performant and error-free.
• Mitigate risks related to security compliance and data privacy, particularly when using third-party Qlik extensions or integrating with external data sources.

To be successful you will:

• To be successful in this exciting role, you should possess a combination of technical skills, analytical acumen, and collaborative abilities. Here are the key attributes and qualifications needed:

Technical Expertise:

• Qlik Sense Expertise: Strong command over Qlik Sense scripting, data modeling, and advanced visualization techniques, including extension/plugin management and performance optimization.
• Plugin and Extension Proficiency: Deep experience with Qlik extensions like Vizlib (Finance, Writeback, Library), Climber, Sense Excel, and custom-built solutions.
• Integration Skills: Strong knowledge of Qlik APIs, mashups, and embedded analytics, including the ability to integrate Qlik with other systems (e.g., SAP, CRM, databases).
• Programming & Data: Proficient in SQL, JavaScript, REST APIs, and Qlik scripting for creating complex data pipelines and transformations.

Analytical Skills:

• Keen understanding of operational KPIs, management metrics, and financial reporting needs to ensure dashboards align with strategic goals.

Problem-Solving Abilities:

• Strong critical thinking skills to identify inefficiencies and propose cost-saving measures.
• Capability to implement anomaly detection systems and ensure data integrity.

Communication and Collaboration:

• Excellent communication skills to convey complex data insights to non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams to drive strategic initiatives.

Adaptability and Resilience:

• Ability to thrive in a fast-paced, evolving environment and manage competing priorities under tight deadlines.
• Flexibility to adapt to changing business needs and priorities.
• Resilience to work in a fast-paced environment and manage multiple projects simultaneously.

Leadership capabilities

• Navigating – Understanding business strategy and aligning directions accordingly
• Aspiring – Being ambitious about providing the highest standards of delivery
• Driving – Setting stretching goals for self and delivering them with courage and tenacity
• Mobilising – Authentically engaging with colleagues and business partners to deliver at pace

Educational Background:

• Bachelor's degree in numerate subject, perhaps mathematics or equivalent experience; Master's degree preferred.
• 7+ years of Qlik development experience is a must.
• 7+ years' experience to translate data into meaningful narratives that drive business decisions.
• Alteryx developer certification is good to have. Python, SQL and Machine learning certifications are good to have.
• Demonstrated knowledge of Financial Services (Banking, Wealth Management, and Capital Markets) business processes and resultant information needs: client, risk / regulatory / finance, etc.
• By combining these skills and attributes, a candidate can effectively contribute to the department's mission of enhancing operational excellence and informed decision-making within the organization.

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You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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