BPO Process Trainer

4 days ago

Yelahanka, Karnataka, India Cimmons Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Company Description

Cimmons Integrated Services is an ISO 9001:2015 and ISMS 27001:2013 certified global service partner with headquarters in Bengaluru, India. We specialize in offering comprehensive solutions to both B2C and B2B businesses, providing 24/7 support services year-round. Our wide range of services includes BPO and Call Center Support, designed to enhance customer experiences across multiple touchpoints like voice, email, chat, and social media. We focus on leveraging advanced business analytics and technology to drive customer satisfaction, retention, and delight. As a young and dynamic organization, we are committed to fostering robust customer experience management processes.

Role Description

This is a full-time on-site role for a BPO Process Trainer, located in Bengaluru North. The BPO Process Trainer will be responsible for designing, developing, and delivering training programs to equip employees with process knowledge and client-specific requirements. Responsibilities include monitoring and evaluating training effectiveness, identifying process improvements, and collaborating with team leads and management to address training needs. The candidate will also oversee process updates, support quality assurance, and ensure adherence to best practices in a fast-paced and dynamic environment.

Qualifications

  • Strong expertise in Process Training, Business Process Improvement, and Workflow Optimization.
  • Effective Communication, Presentation, and Interpersonal Skills, with the ability to engage and motivate diverse teams.
  • Instructional Design, Curriculum Development, and Training Program Implementation expertise.
  • Analytical and Problem-Solving Skills to identify gaps and recommend improvements.
  • Flexibility to adapt to dynamic requirements, team collaboration, and stakeholder management.
  • Proficiency in tools like MS Office, and familiarity with CRM software is advantageous.
  • Experience in BPO or Call Center Operations is preferred.
  • Bachelor's degree in Business Administration, HR, or a related field; certifications in Training or Process Management are an added advantage.

Salary: 30k CTC

Location: Mathikere, Bangalore

Interested candidate can share their resume to

  • Verbal And ELP Trainer

    2 weeks ago

    Yelahanka, Karnataka, India Texas Review Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionTexas Review is recognized as India's leading coaching center for standardized tests such as GRE, GMAT, IELTS, TOEFL, SAT, and PTE, as well as a superior consultant for Immigration & Overseas admissions. We have provided training and admission assistance to over 50,000 students seeking to study abroad. Our team of over 300 members is...

  • Process & Compliance analyst

    7 days ago

    Yelahanka, Karnataka, India GeekSoft Consulting Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Help design, build and continuously improve the clients online platform Research, suggest and implement new technology solutions following best practices/standards Take responsibility for the resiliency and availability of different products Be a productive member of the team. RequirementsManage SAP Solution Manager (SolMan)...

  • Hiring stem trainer for bangalore

    5 days ago

    Yelahanka, Karnataka, India EducoHire Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Eager to learn. · Planning and Delivering STEM & ROBOTICS curriculum at schools. · Adopting a data-driven attitude towards measuring learner progress. · Attending to individual student needs and provide additional learning support when needed. · Demonstrating various STEM products at schools and creating awareness of STEM within...

  • ▷ (Urgent Search) Business Process Analyst

    2 weeks ago

    Yelahanka, India Movate Full time

    Position Summary We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our...

  • [15h Left] Senior Underwriter

    3 weeks ago

    Yelahanka, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • ▷ [17/10/2025] Senior Executive - Payroll

    3 weeks ago

    Yelahanka, India Digitide Full time

    Digitide started with a simple vision: To transform business operations and drive growth for enterprises across the globe. For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to...

  • Compensation Coordinator

    7 days ago

    Yelahanka Satellite Town, India Giant Eagle Full time

    **Job Summary** As a Compensation Coordinator, you’ll be a key part of the collaborative team at Giant Eagle. You’ll bring your skill and expertise to process specific business processes to ensure compliance with FLSA, applicable Collective Bargaining Agreements, and the company’s business practices. - ** About the Company**:** Since our founding in...