Senior Technical Support Service Manager

4 hours ago


Wagle Estate Thane Maharashtra, India PACE BUSINESS MACHIN PVT LTD Full time ₹ 3,50,000 - ₹ 5,00,000 per year

Senior Technical Support Service Manager (IT Infra & AMC)

Experience: 5+ Years

Location: Thane (HQ)

Notice: Immediate / 10–15 Days

Role Overview:

Responsible for managing IT Infrastructure, AMC operations, and Technical Support teams. Ensures seamless service delivery, uptime, and SLA compliance across all IT systems.

Key Responsibilities:

  • Manage end-to-end IT Infra: servers, networks, firewalls, storage, CCTV, biometrics, end-user devices.
  • Lead AMC operations, vendor coordination, and SLA monitoring.
  • Handle escalations and oversee L1/L2/L3 support teams.
  • Perform RCA, preventive maintenance, and infra upgrades.
  • Manage IT projects and ensure compliance with security policies.
  • Maintain documentation, reports, and asset records.

Required Skills:

  • Strong experience in IT Infra & AMC Management.
  • Good knowledge of servers, networks, Windows/Linux, cloud basics.
  • Vendor & Team Management skills.
  • Certifications (ITIL, CCNA, MCSA) preferred.

Contact No

Mail ID:-

Job Types: Full-time, Permanent

Pay: ₹350, ₹500,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person



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