Senior Technical Support Service Manager
4 hours ago
Senior Technical Support Service Manager (IT Infra & AMC)
Experience: 5+ Years
Location: Thane (HQ)
Notice: Immediate / 10–15 Days
Role Overview:
Responsible for managing IT Infrastructure, AMC operations, and Technical Support teams. Ensures seamless service delivery, uptime, and SLA compliance across all IT systems.
Key Responsibilities:
- Manage end-to-end IT Infra: servers, networks, firewalls, storage, CCTV, biometrics, end-user devices.
- Lead AMC operations, vendor coordination, and SLA monitoring.
- Handle escalations and oversee L1/L2/L3 support teams.
- Perform RCA, preventive maintenance, and infra upgrades.
- Manage IT projects and ensure compliance with security policies.
- Maintain documentation, reports, and asset records.
Required Skills:
- Strong experience in IT Infra & AMC Management.
- Good knowledge of servers, networks, Windows/Linux, cloud basics.
- Vendor & Team Management skills.
- Certifications (ITIL, CCNA, MCSA) preferred.
Contact No
Mail ID:-
Job Types: Full-time, Permanent
Pay: ₹350, ₹500,000.00 per year
Benefits:
- Provident Fund
Work Location: In person
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