IT System Analyst

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency—from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission.

Couchbase is looking for an incredible people-oriented IT Systems Analyst based out of our Bangalore office. In this role, you will enjoy solving problems and working closely with our awesome internal staff and IT team members. This is an outstanding opportunity to put your deep technical skills to use and learn (and build) some exciting and innovative technology that drives core business operations.

Responsibilities

• Act as the primary point of contact for IT employee Support in the Bangalore office, as well as remote employees internationally
• Utilize the helpdesk ticketing system (Zendesk), to participate in incident management and issue resolution including logging, tracking, documenting, and closing issues
• Setup, troubleshoot, and decommission employee laptops/desktops consisting of both macOS and Windows endpoints
• Provision and manage hardware/software for new hires, mobile device setup, installation and/or post installation support
• Support endpoint and SaaS software systems, troubleshoot issues, support access requests
• Support corporate network, phone system, printers, Audio/Video equipment, and other desktop related support including Zoom room system operation and maintenance
• Document standards, best practices and policies as needed using Google Drive, Confluence, etc.
• Strategic IT project work as needed

Preferred Qualifications

• 5-6 years of desktop support experience (including both macOS and Windows)
• Onboarding/Offboarding experience
• Deploying & troubleshooting experience with Mac & Windows. (Heavy on Macs)
• Okta administration experience, including but not limited to setup and configuration of SAML applications, user groups, rules, and Workflows platform
• Proficiency with SaaS administration experience with Okta, O365, Zoom, Slack, Google Workspace (Google Drive), Zendesk, JIRA/Confluence, VPN support
• Experience with Active Directory, basic networking (TCP/IP), Windows servers pertaining to file permissions
• Knowledge or implementation of mobile device management systems (MDM), such as Casper, JAMF, VMware WorkspaceOne, etc.
• Experience with threat management systems and endpoint protection (AV)

Minimum Qualifications

• 4+ years of desktop support related experience (including both macOS and Windows)
• Bachelor of Science, in a related field, such as Computer Science
• Proficiency with setup, configuration, and decommission of employee hardware (laptops)
• Experience with Saas based applications
• Must be proactive, ownership-driven, customer focused and possess a positive attitude toward all employee requests and needs
• Excellent problem solving skills, and willing to take on new challenges
• Excellent customer service & interpersonal skills
• Flexible and open to changing priorities and managing multiple tasks
• Ability to quickly identify, prioritize, and execute critical tasks
• Strong understanding of complex technical issues
• Ability to communicate effectively; transfer knowledge and follow up with end users across all levels of the company

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don't meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you're excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we're happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role's goals—even if it doesn't follow a traditional path—we'd love to hear from you.

Why Couchbase?
Benefits
Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase's mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more
• Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

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Disclaimer
Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

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