Senior Customer Service Experience and Conduct-Customer Service

2 days ago


Bengaluru, Karnataka, India Mashreq Full time ₹ 40,00,000 - ₹ 80,00,000 per year

To delight internal and external customers over the phone ( inbound & outbound -call back)


• Interact with customers over the phone, chat , email to understand their banking needs.


• Provide excellent customer service to achieve customer loyalty.


• Resolve problems over the live chat, email or telephone.


• Convert sales opportunities in order to meet financial targets.


• Clarify and explain procedures and products over the telephone.


• Capture and report customer feedback towards continual product development.



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